Customer Success Associate – Solar SaaS

About Arka

Arka Energy is focussed on changing the paradigm on energy. Arka focusses on creating innovative renewable energy solutions for residential customers. With its custom product design and an innovative approach to market the product solution, Arka aims to be a leading provider of energy solutions in the residential solar segment. Arka designs and develops end to end renewable energy solutions with teams in Bangalore and in the Bay area.

Arka360

At Arka, we are committed to creating a sustainable future, and we are looking for passionate individuals to join us on this journey.

Job Overview

Customer Success Associate

Key Responsibilities

1. Customer Onboarding and Training

• Assist new customers with onboarding to ensure seamless adoption of Arka360s solar design and simulation platform.
• Deliver training sessions on platform features, including system design, energy yield simulation, and layout optimization.

1. Technical Support

• Provide first-level technical support to customers, addressing inquiries related to electrical designs, simulations, and platform usage.
• Collaborate with internal teams to resolve complex technical issues and ensure timely solutions for customers.

1. Customer Engagement

• Proactively engage with customers to understand their goals and ensure they are effectively utilizing the platform.
• Share best practices, tutorials, and updates to enhance the customer experience and drive adoption.

1. Data and Insights

• Monitor customer activity, including platform usage and design outputs, to identify opportunities for improvement and engagement.
• Generate reports summarizing customer performance metrics and feedback for the Customer Success team.

1. Collaboration and Advocacy

• Work closely with the Customer Success Managers to implement tailored success plans for assigned accounts.
• Act as a customer advocate, sharing insights and feedback with the Product and Development teams to improve the platform.

Qualifications

• Education

  : Bachelors degree in

  Electrical Engineering, Electronics Engineering

  , or a related field is required.

• Experience

  :
• Previous experience in customer service, technical support, or the solar industry is a plus but not mandatory.
• Familiarity with solar design software, energy modeling tools, or SaaS platforms is highly desirable.

• Skills

  :
• Solid understanding of electrical and electronic principles, especially in renewable energy systems.

• Proficiency in AutoCAD or SketchUp

  is a plus.
• Strong communication and interpersonal skills with

  effective communication in English & Hindi

  as a must-have.
• Basic proficiency in CRM tools (e.g., Salesforce, HubSpot) and enthusiasm for learning industry-specific software.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.

• Soft Skills

  :
• Passion for renewable energy and sustainability.
• Problem-solving mindset with a proactive and customer-focused attitude.
• High adaptability and eagerness to learn in a fast-paced environment.

What We Offer

• Growth Opportunities

  : Be part of a fast-growing company at the forefront of solar innovation.

• Professional Development

  : Hands-on training with Arka360s industry-leading solar design and simulation tools.

• Impactful Work

  : Contribute to advancing the adoption of renewable energy through cutting-edge technology.

• Collaborative Culture

  : Join a passionate and supportive team committed to customer success and sustainability.

• Compensation and Benefits

  : Competitive salary and benefits package tailored to help you grow your career.

Take the first step toward an exciting career in renewable energy by joining Arkas mission to transform the solar industry.