OSTTRA India
The Role: Associate Order to Cash (Collections)
The Team: Osttra Finance Team is based out of the UK, India, Penang, Sweden and US. It is an entrepreneurial team, who is highly energetic, flexible, dynamic and works beyond boundaries to deliver the real values. We are standing up an independent global finance team.
The Impact: OSTTRA has the largest financial institutions in the world as clients. We believe that long-term value to the client is the most important goal of our team, and technology is the tool to bring that value, and your contribution in the form of delivery, improvements and innovations can have a significant impact on the financial system.
Whats in it for you:
Associate - Order to Cash (OTC) Collections role will be part of Osttra Finance Team which is based out of the UK, India, Penang, Sweden and US. It is an entrepreneurial team, who is highly energetic, flexible, dynamic and works
beyond boundaries to deliver the real values. We are standing up an independent global finance team and this is a great opportunity to be part of OSTTRA
Work Hours: UK Shift
Responsibilities:
The Collections Associate will focus on the execution and accurate reporting of collections activities: Core Collections & Account Execution
- Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.
- Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.
- Assist in developing and implementing standard, realistic payment plans and schedules.
- Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle, such as billing errors or missing PO information.
Systems and Documentation
- Execute the collections process with a good understanding of OSTTRA businesses and product data.
- Support the maintenance of relevant SOPs (Standard Operating Procedures).
- Develop a working understanding of the different billing systems, specifically SAP, and log issues with respective technical teams.
- Support the Billing Team by assisting with data gathering necessary for invoice amendments.
Stakeholder Management & Reporting
- Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.
- Assist in generating data and preparing reports for the Commercial Dashboard.
- Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.
Process & Audit Support
- Provide support during audit engagements for the Collections process by gathering required documentation.
- Assist in identifying basic opportunities to enhance and streamline existing processes and gaps.
Key Metrics: Responsible for producing metrics including but not limited to:
- Cash Inflow forecast to Treasury
- Collection Effectiveness Index (CEI)
- Recovery Rate
- Right Party Contact (RPC) Rate
What Were Looking For:
Basic Required Experience:
- To be successful in this role, the Associate - Order to Cash (OTC) Collections must possess a mix of Technical & Professional competencies. They must be adept at:
- Experience: 5-7 years of relevant experience in an OTC Collections process with a global organisation. Financial Services experience will be preferred.
- Stakeholder Management: managing key stakeholders across teams such as
- Sales, Technology including Finance across multiple locations
- Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales.
- Teamwork: A collaborative and cooperative attitude, with the ability to work effectively with cross-functional teams. A cooperative attitude, with the ability to
- work effectively within cross-functional teams.
- Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills is a must
- Analytical skills: Strong ability to analyse billing data, identify trends, and explain variances
- Attention to Detail: Meticulous approach to reviewing historical outstanding invoicing data, identify and resolve issues with the stakeholders and customers, Candidate should be highly accurate in data entry and record keeping
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
- Problem-solving: Proactive and solution-oriented mindset, with the ability to identify issues and implement effective resolutions. Strong analytical and critical thinking skills to troubleshoot and resolve complex issues.
- Organizational Skills: Ability to multitask, prioritize, and manage a high volume of work in a fast-paced environment.
Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP, High Radius and Salesforce environment for billing functionalities.
Qualifications :
- Graduate in Finance. MBA is preferred.
- Specialization in Order to Cash management process at least for the last 5 - 7 years
- Proven specialization in collections process
