Associate Operations - Payment

Role - Associate Operations - PaymentLocation - Bangalore

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As GoKwik continues to scale, ensuring a smooth, seamless onboarding experience for our merchant partners is mission-critical. This role is part of our Payments & BNPL charter, responsible for owning the merchant onboarding lifecycle — from KYC assistance to activation and recoveries. You’ll be the face and voice of GoKwik for our partners, playing a pivotal role in driving merchant satisfaction and operational excellence.

What You’ll Own

Merchant Onboarding & Activation

• Contact and assist merchants through the end-to-end onboarding process for our payment gateway
• Explain KYC/documentation requirements and ensure timely and accurate submission
• Follow up with merchants to resolve onboarding issues and accelerate activation timelines
  

Support & Coordination

• Provide real-time support and guidance to merchants during onboarding
• Collaborate with internal teams to resolve technical or operational issues quickly
• Track onboarding milestones and ensure data accuracy in internal systems
  

Recoveries & Compliance

• Follow up with merchants for collections and outstanding recoveries
• Ensure compliance with internal KYC and regulatory norms
• Maintain up-to-date documentation and merchant records
  

Communication & Customer Delight

• Deliver a merchant-first experience with clear, professional communication
• Proactively identify and address pain points during onboarding
• Handle ad-hoc requests and support tasks with agility and ownership
  

Who You Are

• 1–4 years of experience in merchant onboarding, telecalling, customer support, or fintech operations
• Excellent verbal and written communication skills in English and Hindi
• Strong interpersonal and coordination skills to manage cross-functional dependencies
• Basic understanding of payment gateway workflows, banking/KYC norms, and onboarding processes
  

Why GoKwik?

At GoKwik, you’re not just part of a company — you’re part of a mission to reshape the future of eCommerce in India. We operate with agility, transparency, and a strong ownership mindset. If you thrive in fast-paced environments, love solving real-world problems, and want to work with some of the best minds in the ecosystem, we’d love to meet you.Work Structure

• General Shift (Day shift)
• 5 Days a Week (2 rotational week-offs)
• Office-based role