Associate Manager - Applications - 13025

Job Purpose

To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder RequirementsComplete Technology support for HES/ MDM/ Peripheral application to Operations team for the said location.

ORGANISATION CHART

Project Head -> IT Head -> Lead – (Applications)

Key Accountabilities

Accountabilities Key Performance IndicatorsBusiness process Documentation and SOP approval from Discom  Coordinating with stakeholders to integrate the applications into the overall business processes.  Lead design and ensure the platform meets all the SLAs measurement requirementSAT / SLA Approval of each meter lot from Discom.  Project SLAs should be met on daily / monthly basis.  To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team.HES/MDM/Peripheral applications

• Leading the planning and execution of integration of all system.
• System should work to the satisfaction of all the stakeholders.
  

 There should not be any delay in field operations (CI/MI etc) owing to application reasons. Additional reports, if required, for better monitoring should be developed in respective modules.  Ensuring that adequate security patches are applied, and platform is timely upgraded.

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

External: Roles you need to interact with outside the organization to enable success in your day-to-day workHardware, Software, Communication Tech vendor/partners, Network service providers

INTERNAL INTERACTIONS

Internal: Roles you need to interact with inside the organization to enable success in your day-to-day workTechnology Head, Head IT, Operations Head & team, Business Team (If required)

FINANCIAL DIMENSIONS

 Safeguarding SLA Deductions for GMR Clear demarcation of the responsibly in case of any field failure

Other Dimensions

Minimize client escalations and maintain positive environment.

Education Qualifications

 B.Tech (Preferably Computer Science) / MCA Strong data interpretation & Analytical ability Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders Ability to effectively manage numerous simultaneous External and Internal interactions

Relevant Experience

8+ years of total experience in the area of metering / Smart meterin

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence