Associate Manager-Acquisition (Household)

Job Requirements

Relationship Manager – Current Account

Primary Responsibilities

• Drive CASA value build-up and acquire new clients as per branch targets.
• Ensure effective client engagement to facilitate cross-selling of banking products.
• Increase product holding per customer within the assigned portfolio.
• Profile all engaged clients and present suitable banking solutions.
• Promote digital onboarding and usage of services such as Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans.
• Meet monthly operating plans to improve scorecard performance and decile rankings.
• Coordinate with relationship managers to close business loans, working capital requirements, POS, CMS, and trade transactions generated through client engagement.
• Ensure quick resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
• Act as custodian of the branch vault, managing vault limits, cash, and non-cash transactions.
• Ensure zero instances of cash shortage or excess at the teller counter.
• Regularly update key registers and review branch reports such as EOD cash position, LTR, and instruments issued.
• Monitor and reconcile dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable as per required formats.
• Ensure strict adherence to bank policies and compliance standards.
  

• Conduct audits and ensure compliance with internal and external regulations.
• Deliver best-in-class customer service to become the primary banker for clients.
  

• Graduate in any discipline.
• Postgraduate in any field (preferred).
  

Experience

• Prior experience in branch banking or customer relationship roles is preferred.
  

• Strong customer service and relationship management skills.
• Ability to cross-sell banking products effectively.
• High attention to detail and operational discipline.
• Familiarity with banking systems and digital platforms.
• Strong problem-solving abilities.
• Commitment to compliance and ethical standards.
• Fluent in English with strong business communication skills