Associate - IT Service Operations

About the Role

Join our Service Management team as a IT Service Operations Associate for Lending Solutions, responsible for Incident management, AWS operations, cost management, stakeholder engagement, change management, and AI-powered service optimization. This is a high-impact role interfacing between product, engineering, and operations in the fast-evolving Lending Solutions landscape.

Key Responsibilities

Incident & Problem Management

AWS operations:

Security Champion

Cost Management

Documentation

Project Participation:

Core Skills

ITSM: Strong ITSM experience with experience on AWS technologiesTools: ServiceNow, Jira, Power BI, Tableau, SQL for queries and diagnostics

Tech Awareness: Basic understanding of Spring Boot, JBoss, Tomcat, and cloud infrastructure

AI & Modern Service OptimizationAI Tools & Frameworks: Exposure to Azure AI, OpenAI, ServiceNow AI for service automation, predictive alerts, and NLP-based support insights

Automation & Scripting: Use of Python, PowerShell, or JavaScript to automate triage or data extraction tasks

Observability & Diagnostics: Familiarity with Splunk, Cloud Watch, or AppInsights for production diagnostics and post-incident analytics

Data-Driven Service Analytics: Use AI tools and dashboards to extract service KPIs, patterns, and actionable insights from service performance data

Soft Skills

Excellent communicator and cross-functional collaboratorAnalytical thinker with structured, client-focused approachOperates with urgency and a continuous improvement mindsetComfortable working in compliance-heavy and fast-paced environments

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.