Associate IT Engineer (IAM)

Description

Who we are

Position Summary

• As a member of the Identity and Access Management Team, the role is to maintain the user credentials and access permissions.
• Documenting the best user management practices and application support matrix.
• managing user identities and permissions, and conducting regular audits to ensure compliance.
• The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner.
  

Job Responsibilities

• Responsible for the creation, modification, and deletion of user accounts in various portals.
• Handling role-based access management.
• Periodic review of the user access and credentials on multiple tools.
• Preparing documentation for user and access management.
• Building a support matrix for various tools.
• Preparing audit reports for presentation to the stakeholders.
• Identifying user access security gaps and proposing a workaround.
• Handle communication with the Application owner.
• Collaboration with the application owners.
• Handle end-user communication for changes in the application for user management.
• Handle the support with external service providers for issues related to the applications.
• Provisioning and deprovisioning user accounts in various systems and applications.
  

Requirements

• 2 to 3 years of experience in Desktop support/user access management.
• Great analytical and problem-solving skills help in resolving the issue faster.
• Must have experience in user access management.
• Strong Understanding of access and security.
• Understanding and experience with solutions like MFA, SSO,2FA, OTP, IP address whitelisting/Blacklisting, encryption and other end user security concepts.
• Knowledge of user onboarding, offboarding, and access request processes.
• Understanding of basic applications and tools like MS Office, PDF, Folder permissions, Backup tools, Google Workspace, Gsuite, and O365.
• Assisting in creating and maintaining documentation for IAM policies and procedures.
• Ability to work effectively as an individual contributor and within a team.
• Ability to learn and work on changing technologies.