Associate - Equipment Services Support

Avantor

1 - 6 years

2 - 6 Lacs

coimbatore

Posted:5 days ago| Platform:

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Skills Required

customer service customer care sales customer support voice process non voice process operations management soft skills customer relationship team management customer management technical support after sales service customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience:

1+ years of experience.

Preferred Qualifications:

Work as part of the Customer Support team
Demonstrate professionalism, confident, telephone skills
Establish and maintain excellent customer relationships
To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior.
Timely and professional response to incoming telephone calls
Resolve customer product and service queries/complaints
Pricing enquiries
Internet queries/registrations
Proof of delivery requests
Invoice queries
Administration of product returns
Provide information on product availability
Provide Certificates of Analysis
Any other customer support functions
Provide pre/post sales technical support via email/call/chat.
Help accomplish team goals and objective by being a good team player
To ensure health and safety is supported within the workplace

How will you thrive and create an impact:

Working knowledge of Microsoft Excel preferred
Ability to multitask
Effective/comprehensive communication
Delivers quality through attention to detail high level of accuracy
Self-motivated and demonstrates initiative and results orientated
Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance
Supports team manager and team colleagues

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