Associate Director - Transactional Services

We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Gurugram This is a hybrid role that has a requirement of working at least three days a week in the office.

Associate Director - Transactional Services

Were seeking an Associate Director - Transactional Services who will become a part of a high-performance team involves driving the organizational strategy to ensure continuous improvement within the operations team through effective processes, skilled people, and a focus on quality. In this role, you will take complete ownership of Reinsurance Claims agreements, contributing to a positive difference in customer service by exceeding client expectations through strong operational rigor and delivery. It is essential to ensure that all compliance and regulatory requirements are met and maintained according to the required standards. Additionally, being >

We will count on you to:

• Direct the service operations and functions within a Client Support Process Team
• Lead and inspire the team, including setting clear goals and operating expectations, coaching CSS technicians to achieve goals and their full potential
• Implement short and long-term staffing strategies that aligns with the business objectives and target operating model
• Maintain robust operational management discipline as per processing metrics and professional standards
• Establish and adhere to SLA requirements with Guy Carpenter standards and clients-specific reinsurance agreements
• Operational Excellence - Building value by creating process efficiencies through upstream & downstream impact in business
• Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise
• Work with cross functional teams to resolve complex client and broker issues, and identify opportunities for improvements in process efficiency and effectiveness
• Stakeholder Management Stakeholders / operating companies - Serve as the escalation point of contact in resolving complex and challenging issues.
• Examine capacity planning and forecasting of team resources (e.g., people, time, etc.) and adjust as needed to maximize effectiveness and efficiency
• Risk Management & compliance - Enforce a regular risk review to create significant R&C profiling (risk register) and resilience in operations. Eg. Review cross skilling plans to mitigate operational risks related to key person dependence. Will be required to benchmark best risk practices to help create an operational risk strategy.
• Opportunity identification Seek opportunities for development of high potential managers and constantly work towards supporting regions in projects and client deliveries
• Employee Engagement - Set standards for people excellence and create strategies for development of people and process knowledge

What you need to have:

• Strong understanding of Reinsurance broking business - Minimum 12-14 years experience overall in Reinsurance/ Reinsurance Broking
• Analytical ability and Decision making
• Presentation skills / Influencing & partnering
• Leadership and People management
• Operational Excellence
• Resource Management
• Change agility
• Critical thinking
• Collaboration
• Risk Management
• Resource Management
• Education:Graduate; Post graduate/MBA would be desirable

What makes you stand out?

• Client facing experience
• Leading successful work project across teams that accomplishes a defined outcome and results for the business
• Transition/migration experience
• Strong ability to plan and manage numerous processes, people and priorities simultaneously
• Experience in statutory audits and dealing with auditors.