Associate Director - Sales & Customer Experience

As the Associate Director Sales & Customer Experience, you will play a pivotal role in driving growth and innovation in consulting services within strategic verticals like Health & Life Sciences, Manufacturing, Retail, and CPG. Your visionary leadership, deep domain expertise, and proven track record in business transformation and customer experience strategy will be crucial for the success of this role. **Key Responsibilities:** - **Functional Leadership:** Utilize data analysis to develop commercial, pricing, customer experience, and sales strategies. Identify growth opportunities and recommend digital solutions for measurable business impact. - **Team Building:** Cultivate an environment of innovation and continuous improvement. Recruit, develop, and mentor high-performing consultants as the practice expands. - **Project Excellence:** Lead client engagements from start to finish, including business case development, financial modeling, and workshop facilitation. Ensure projects are delivered on time, within budget, and meet high-quality standards. - **Thought Leadership:** Represent the organization at industry events and conferences. Contribute to white papers and articles that establish the firm as a leader in growth strategy and customer experience consulting. - **Client Engagement:** Manage stakeholder communications effectively and foster long-term client relationships. - **Business Development:** Generate opportunities, lead proposal development with pre-sales support, and deliver compelling client presentations to secure new business. **Qualifications & Experience:** - 15+ years of total experience, with at least 8 years in top-tier consulting firms - Domain exposure in Health & Life Sciences, Retail, or CPG preferred - MBA from a Tier-1 business school highly desirable - Deep functional expertise in Sales, Marketing, New Product Development (NPD), and Customer Experience - Strong understanding of growth levers, commercial strategies, and cross-functional processes - Experience in defining or implementing digital strategies across the business value chain - Proven ability to manage and deliver multiple client projects effectively - Programming skills in R, Python, or related platforms would be an added advantage - Demonstrated leadership, strategic thinking, and team management abilities - High energy and entrepreneurial mindset to build and grow a consulting practice - Strong interpersonal and communication skills, with the ability to influence at all levels - International exposure, particularly to US markets and clients, is a strong plus This role requires a willingness to travel approximately 30-50% of the time.,