Associate Director - Sales & Customer Experience Mancer Consulting Services

8.0 - 15.0 years

0 Lacs

karnataka

On-site

The Associate Director Sales & Customer Experience is a strategic leader responsible for driving growth and innovation of consulting services within strategic verticals such as Health & Life Sciences, Manufacturing, Retail, and CPG. You are expected to be a visionary professional with deep domain expertise, strong leadership capabilities, and a proven track record in business transformation and customer experience strategy. Your primary focus will be on growth and customer experience consulting offerings, aimed at improving client revenue and profitability through cutting-edge technology solutions. Your responsibilities include driving data analysis to develop commercial, pricing, customer experience, and sales strategies. You will identify growth opportunities and recommend digital solutions to deliver measurable business impact. You will also be responsible for fostering a culture of innovation and continuous improvement by leading the recruitment, development, and mentoring of high-performing consultants. Additionally, you will lead client engagements end-to-end, ensuring timely, high-quality, and within-budget project delivery. As the Associate Director, you will represent the organization at industry events and conferences, contributing to white papers and articles that position the firm as a leader in growth strategy and customer experience consulting. You will actively manage stakeholder communications, build long-term client relationships, drive opportunity creation, lead proposal development, and deliver compelling client presentations to secure new business. This role requires a willingness to travel approximately 30-50% of the time. The ideal candidate should have 15+ years of total experience, with at least 8 years in top-tier consulting firms. Domain exposure in Health & Life Sciences, Retail, or CPG is preferred, along with an MBA from a Tier-1 business school. Deep functional expertise in Sales, Marketing, New Product Development (NPD), and Customer Experience is essential. Experience in defining or implementing digital strategies, managing and delivering multiple client projects effectively, and programming skills in R, Python, or related platforms would be advantageous. To be successful in this role, you should possess demonstrated leadership, strategic thinking, and team management abilities. An entrepreneurial mindset, strong interpersonal and communication skills, and the ability to influence at all levels are critical. International exposure, particularly to US markets and clients, is considered a strong advantage.,

Posted 1 week ago

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Service Development Head MSI Services Pvt Ltd

15.0 - 19.0 years

0 Lacs

karnataka

On-site

The Service Development Head position at MSI Services Pvt. Ltd. in Bangalore, India, calls for an experienced senior leader with a strong background in Shared Services and Global Capability Centers. With over 15 years of experience, you will be responsible for driving strategic alignment, operational efficiency, and cost optimization within the organization. Your role will involve leading cross-functional teams across various functions such as Finance, Supply Chain, Customer Support, and IT. Effective stakeholder management, especially with U.S.-based leadership, is crucial to ensure service excellence through robust governance and collaboration. As the Service Development Head, you should excel in building high-performance cultures, managing global teams, and implementing scalable processes. Your strong business acumen, ERP expertise, and hands-on leadership approach will be instrumental in navigating dynamic, multi-shift environments. To be eligible for this role, you should have at least 15 years of progressive experience in Shared Services, BPO, or Captive Center environments, with a minimum of 7 years in senior leadership positions. A deep understanding of cross-functional processes and experience in building, scaling, and transforming shared services or global capability centers are essential. Preferred qualifications include a Bachelor's Degree in Business, Finance, or Engineering, with an MBA or equivalent being preferred. Additionally, experience in stakeholder management, familiarity with ERP and automation tools, and the ability to operate at both strategic and tactical levels are considered advantageous. The ideal candidate for this role will possess excellent leadership, communication, and conflict resolution skills. Preferred attributes include experience in managing teams across multiple shifts, familiarity with ERP and automation tools, and the ability to operate effectively in ambiguous environments. If you have a US visa and travel history to the US, Canada, or other GCCs in Europe, it will be an added advantage. This position offers a unique opportunity to drive innovation and excellence in service development within a dynamic and global organization like MSI Services Pvt. Ltd.,

Posted 2 weeks ago

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