Associate Director - P2P / Invoice To Pay

(Associate) Director GES PSC - P2P / Invoice to Pay

Global Enterprise Services - Procurement & Supply Chain

Purpose of the job

Invoice to pay activities, including but not

limited to Payment proposals, Payments Run, Invoice Processing/Managment, Vendor Recon &

Audit.

harmonization and continuous improvement to enhance overall service delivery.

Job Context

invoice processing and payment-related activities for multiple

regions, primarily EMEA, APAC, and North America

600,000

and regular payment runs and AP queries/Tickets.

This role requires close collaboration with external vendors, senior leadership, regional teams,

and cross-functional departments to ensure high-quality service delivery through complete

integration and Harmonization of Accounts payable activities in PSC.

Additionally, the role demands strong people management skills, fostering a culture of high

performance, employee engagement, and capability building within the team. By developing

and mentoring talent, the leader will contribute to building a future-ready workforce capable of

supporting evolving business needs.

Key Areas of Accountability / Responsibility

1. Project Leadership & Transformation

• Drive high-impact initiatives ensuring exceptional project delivery
• Lead strategic change management initiatives for GES-PSC in close collaboration with senior management
• Spearhead the project, delivering significant operational improvements

2. Operations & Compliance Management

• Accountable for KPI achievement for processes and SLA achievement to ensure

operational efficiency, compliance, and service excellence

• Responsible for Invoice Processing and Payment Operations for the function while

ensuring efficiency and quality

• Ensure compliance with regulatory requirements, company policies, and risk

management frameworks within Invoice Processing and Payment Operations

• Develop and implement risk management & controls

3. Process Optimization & Automation

• Partner with optimization team to enhance efficiency and scalability within GES-PSC
• Oversee the development and deployment of automated solutions to improve

transactional accuracy and workflow effectiveness

4. Stakeholder & Team Management

• Build and maintain strong relationships with Vendors, central and regional teams,

ensuring seamless collaboration for effective service delivery

• Drive a best-in-class experience for partners, users, and suppliers through enhanced

service delivery and proactive issue resolution

5. People Management & Leadership

• Provide strategic leadership and direction to teams, fostering a culture of high

performance, accountability, and collaboration.

• Drive team engagement, development, and succession planning, ensuring a motivated

and skilled workforce.

• Implement training programs to upskill employees and align with evolving business

needs.

• Conduct performance reviews, coaching, and mentoring to enhance team productivity

and professional growth.

• Foster a culture of continuous improvement, encouraging innovation and best practices

across the team

6. Complexity of the job

The role is highly complex, requiring the management of high-volume Invoice to Pay operations

across multiple regions, manage time zones, senior process experts, process optimization, AP

integration, risk management and regulatory compliance, while driving automation, tax & duty

issues and large-scale transformation projects in a dynamic, cross-functional environment.

7. Education & Experience

• Bachelor's / Masters Degree in Finance/ Commerce/ Management/ Economics
• 10 years of experience in the areas of Procurement operations /

  shared service

operations

• Extended knowledge of SAP AR/SD FICO or other ERP

• Good knowledge of AP operations is a must

• Fluent in English, written & oral. Foreign languages would be an added advantage

• In-depth knowledge of business processes in the functional P2P area

• Extensive experience of P2P process solution design & implementation

• Extensive cross process integration experience
• Knowledge of the corporate business concepts and processes
• Project management skills

8. Critical competencies for success

Strategic leadership, strong communication skills, and financial acumen to drive cost

optimization, stakeholder engagement and supplier management. Expertise in procurement

technology, compliance, and risk mitigation is essential. Strong data-driven decision-making,

stakeholder collaboration, and change management capabilities enable efficiency, innovation,

and business alignment.