Job
Description
Hiring, Associate Director Managed Review with following expertise. Role and Responsibilities Monitor Managed Review India projects to establish priorities and ensure all client objectives are met. Ensure effective collaboration with our US and EMEA Managed Review, Client Services, and other delivery teams. Assist in ongoing assessment of revenue and service level metrics. Drive best practices within our Managed Review Working with our Managed Review leadership, create an organizational strategy for successful implementation of enterprise-level work. Participate in sales support and client relationship activities, including client pitches, business reviews, and coordination of onsite visits. Develop and maintain a high performing team, departmental processes, and recommendations on the infrastructure necessary to support service delivery and enable scalable growth. Provide vision, leadership, direction, and coaching to ensure continuous and successful employee development. Drive continual identification, development and implementation of delivery improvements focused on technology, people, and process. Manage our Managed Review India department, including 1:1s, performance reviews, reporting, administration, training, and mentorship, and providing continuous feedback. Perform other related duties as assigned. Essential Skills required 8+ years of experience leading a large-scale managed document review delivery team. Bachelor's or Master's degree in law 8+ years of experience providing sales support or overseeing managed review client relationships (experience coordinating and leading client onsite meetings preferred) Experience overseeing delivery of managed review for complex financial services and pharmaceutical clients strongly preferred. Excellent eDiscovery subject-matter communication and exceptional customer service demeanor Experience with monitoring and analyzing productivity, utilization and financial metrics preferred. Ability to work effectively internally and with clients. Excellent organizational, planning, prioritization, and problem-solving skills Mindset to positively contribute to meeting financial targets and other Managed Revie KPIs Ability to multitask, prioritize and organize under pressure. Working knowledge of eDiscovery technology, including Relativity and other Review technologies
