Associate Director - Last Mile

Our Story

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*.

Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Job Summary:

As the Rider Ops - City Head for Mumbai, you will be responsible for overseeing and managing the entire last mile delivery operations for the city. You will ensure timely, efficient, and cost-effective delivery of orders while maintaining high service levels. This role requires strong expertise in last mile operations, metrics analysis, and fleet management.

Key Responsibilities:

• Last Mile Operations:

  Lead and manage city-wide last mile delivery operations, ensuring adherence to SLAs (Service Level Agreements) and optimizing delivery performance.

• Fleet Management:

  Oversee the daily management and deployment of the delivery fleet, ensuring efficient vehicle utilization, cost control, and minimal downtime.

• Metrics & Performance:

  Monitor and analyze key operational metrics such as delivery time, cost-per-delivery, fleet productivity, and customer satisfaction. Implement strategies to enhance performance.

• Team Leadership:

  Manage and mentor the last mile operations team, fostering a high-performance culture and ensuring their alignment with organizational goals.

• Vendor Management:

  Manage relationships with external fleet vendors and service providers, ensuring contract adherence and optimizing costs.

• Cost Optimization:

  Drive initiatives to reduce operational costs while maintaining high service quality and delivery efficiency.

• Problem Solving:

  Identify operational bottlenecks and implement solutions to resolve delivery issues swiftly, ensuring customer satisfaction.

• Stakeholder Management:

  Collaborate with cross-functional teams including warehouse, supply chain, and customer support to ensure seamless delivery operations.

Qualifications and Skills:

• Experience:

  5+ years of experience in last mile operations, logistics, or supply chain management, with a minimum of 3 years in a leadership role.

• Fleet Management:

  Proven experience in managing large delivery fleets, optimizing vehicle utilization, and reducing operational costs.

• Analytical Skills:

  Strong proficiency in analyzing operational metrics, identifying trends, and driving data-based improvements.

• Leadership:

  Demonstrated ability to lead and motivate teams, with excellent interpersonal and communication skills.

• Problem-Solving:

  Strong problem-solving abilities, capable of handling complex operational challenges.

• Tech-Savvy:

  Familiarity with last mile logistics software, route optimization tools, and fleet management systems.

• Education:

  Bachelor's degree in logistics, supply chain management, or a related field. MBA is a plus.