Position Summary
GBS Operational Procurement Lead/Manager
Leading multiple teams in the area of operational procurement services within GBS according Service catalog
- 20 People within 4-6 different service pillars
Deliver according KPI s service catalog and deliver first class user experience
You will be managing the foundation of upstream S2P and work as service delivery manager between GBS, Procurement, BU and end-users
Primary Responsibilities
- Monitor, manage team performance in line with SLA KPIs to deliver business excellence
- Represent GBS as ambassadeur and deliver user experience towards stakeholders
- Leading the different operational procurement teams as one team towards business excellence added value
- Participate and where applicable lead actively in global process and solutions design, understanding the end-to-end process and the connectivities and dependencies within procurement and across other functions and how to bring the process to life in the global services center in India
- Represent Procurement Operations in meetings held by global process owners to help lead and shape the design and plan for the S2P deployment
- Conduct Voice of the Customer so that needs of the Global Procurement community and business stakeholders are documented and considered in the global process / solutions design and development
- Lead pilot projects on service delivery, if needed, in line with the end state model
- Maintain relationships with key stakeholders (Regional Procurement, Global Business Services, Enterprise Procurement Operations, IT, Finance)
- Keep customers central in service delivery: understand needs and develop solutions how Shared Services team can address these with current or future resources. Bring cases forward to regional/global leadership on required team capacity to fulfil requirements or if opportunities to increase scope of work arise. Also seek leveraging opportunities with other Shared Services teams (cross-functionally)
- Understand global direction and strike the right balance between harmonization / standardization vs. local specifics (e.g. customizations required for legal/regulatory purposes)
- Manage resources and resolve conflict over resource allocation and other critical issues
- Map out and once delivery takes place, meet minimum service levels and strive for continuous improvement of service delivery
- Understand industry best practices and technology trends and apply in delivery to enhance service/value
Qualifications
- Affinity with Procure-to-Pay processes and Procurement Operations
- Experience with and expertise in Contracting excellence and Sourcing, including eSourcing tools and processes
- Preferred expert level knowledge of Procurement systems and P2P processes (e.g. ARIBA Buyer, ARIBA Contract Management, eSourcing tools, and other ERP systems)Focus on customer and continuous improvement:
- Good problem solving, analysis and troubleshooting skills. Identifies areas for process improvements and leads/participates in implementation
- Strong customer service skills and ability to anticipate customer needs
- Seek feedback on processes or practices; gather perspectives and ideas for improvements
- Examine the quality of tools and customer service. Identify steps you can take to help improve in these areas
- Reflect on your success; determine the factors contributing to strong performance and leverage them to a greater degree
- Analyze the success of recent projects; conduct after action or lessons learned reviews to streamline efforts and reduce barriers to results
- Identify & develop the skills necessary for continued/increased future success
- Build your comfort level in receiving and sharing constructive feed back with peers and partnersLeadership & People management skills:
Domain Expertise
- 5 years Proven track record in leading and shaping Shared Services delivery teams, ideally in a Procurement (or Procure-to-Pay) Shared Services environment (startup or operational) and displaying people management skills as well as functional
Experiences
- Experience in leading and managing cross functional teams
- Master degree in business, or related studies from a university or equivalent
- Fluent in English,
Individual Skills
- Strong leadership and collaboration skills and the ability to work with the team in a flexible, innovative environment
- Proactively builds good morale and cooperation within a team
- Persistent , result driven, hands on
- Ability to educate others on the use of systems and process
- Strong team building and influencing skills
- Modells team behavior and acts as an inspiration to others related to team behavior while providing coaching and developmental opportunities
- Understands Compliance Requirements
- Strong Project Management skills
- Good communication skills; Ability to present complex topics in a manner that are easily understood
- Proficient in English (written and spoken).
- Flexibility to partner with and adapt to a diverse range of cultures and business disciplines
