Associate Director - Device

We are looking for an Offline Device Manager to own end-to-end execution of our offline payment device operations. This includes procurement, vendor management, industry benchmarking, collaboration on device design, and ensuring on-ground execution aligned with business needs. You will play a vital role in ensuring our merchants receive seamless, cost-effective, and future-ready devices.

Key Responsibilities:

Procurement & Vendor Management:

• Lead sourcing and procurement of offline devices (POS machines, soundboxes, biometric pads, etc.) used by MobiKwiks merchant partners.
• Build vendor pipeline, manage pricing negotiations, procurement contracts, and SLA tracking.
• Ensure timely inventory availability and quality assurance.

Industry Benchmarking & Cost Optimization:

• Analyze latest fintech hardware trends and competitor benchmarking.
• Recommend enhancements in device capabilities (e.g., NFC, dynamic QR, UPI-ready POS, biometric KYC) aligned with market evolution.
• Continuously evaluate cost structures to reduce per-device expenditure.

Product Design & Customization:

• Partner with product and tech teams to co-define device specifications and user experience flows.
• Contribute to hardware-software integration (e.g., device firmware, app compatibility).
• Provide feedback based on merchant usage patterns and operational constraints.

Cross-functional Stakeholder Management:

• Liaise between internal teams including product, design, operations, sales, and finance to ensure devices support business objectives.
• Serve as the operational point of contact for resolving device-related escalations and rollout dependencies.

Process, Logistics & Documentation:

• Track device lifecycle from procurement to merchant deployment and servicing.
• Own documentation vendor SLAs, productproduct specs, contracts, and inventory audits.

Key Requirements:

• 9+ years of experience in device procurement, fintech hardware ops, or merchant-side operations
• Strong exposure to POS, QR, biometric devices, and other fintech hardware
• Proven ability to manage vendors, negotiate costs, and align delivery with go-to-market timelines