Associate Customer Service Manager

Job Description

Job Requirements Job Description: Associate Customer Service Manager at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric banking solutions. With a focus on financial inclusion, we are dedicated to serving the needs of our customers, especially in rural areas. Job Title: Associate Customer Service Manager Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Rural Banking > Liabilities > Branch Management > Branch Operations Location: Mangarh Khokhawala, Rajasthan, India Additional Parameters Minimum 2 years of experience in customer service or retail banking Knowledge of local language and culture preferred Ability to work in a fast-paced and dynamic environment Strong communication and interpersonal skills Proficient in MS Office and banking software Willingness to travel within the assigned region Job Summary We are seeking a highly motivated and customer-oriented Associate Customer Service Manager to join our team at IDFC FIRST Bank. The ideal candidate will be responsible for managing the day-to-day operations of our branch in Mangarh Khokhawala, Rajasthan, and ensuring the highest level of customer satisfaction. Key Responsibilities Manage and supervise the branch operations, including cash handling, account opening, and customer service Ensure compliance with all banking regulations and policies Train and develop branch staff to provide excellent customer service and achieve sales targets Build and maintain relationships with customers, understand their needs, and provide appropriate banking solutions Conduct regular audits and ensure accuracy of all transactions and records Collaborate with other departments to drive business growth and achieve branch targets Handle customer complaints and resolve issues in a timely and efficient manner Stay updated with market trends and competition to identify opportunities for business growth Represent the bank at community events and promote our products and services Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum 2 years of experience in customer service or retail banking Proven track record of achieving sales targets and providing excellent customer service Knowledge of local language and culture preferred Strong leadership and team management skills Excellent communication and interpersonal skills Proficient in MS Office and banking software Ability to work in a fast-paced and dynamic environment Willingness to travel within the assigned region We offer a competitive salary and benefits package, along with opportunities for growth and development. If you are passionate about customer service and have a strong background in retail banking, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. Show more Show less