Associate Customer Advocate

You will be joining a global team at New Relic dedicated to shaping the future of observability. As a member of the Customer Advocate team, your role will involve a focus on customer success, support, and sales methodologies to drive positive business outcomes for customers and the company. Your main responsibilities will include: - Retention: - Handling renewals proactively and reactively - Mitigating churn both proactively and reactively - Adoption: - Conducting onboarding processes - Performing health checks - Providing customer education and enablement through 1-to-many engagements - Expansion: - Transitioning customers off the legacy platform and increasing ACR at renewal time - Driving CRR growth throughout the customer lifecycle - Customer Relationship and Winbacks: - Addressing general queries from customers in the assigned territory - Resolving disputes and advocating for customer needs within New Relic - Winning back clients as net new business Qualifications required for this role include: - 2+ years of experience - Experience in customer-facing sales, renewals, or customer success roles in the SaaS industry - Previous experience carrying a quota for new business sales, renewals, and/or expansion - Comfort with using and learning new software tools - Experience with customer data analysis to influence decision-making - Ability to uncover key goals and guide customer stakeholders through value-based discussions - Interaction with customer teams at various technical and non-technical levels Bonus points if you have: - Background or technical knowledge in the observability space - Specific experience in Customer Success for a consumption-based platform Please note that visa sponsorship is not available for this position. New Relic values diversity and inclusivity, striving to create a welcoming environment for all employees to bring their authentic selves to work. The company supports a flexible workforce model, allowing employees to work in various settings that best support their success, be it fully office-based, fully remote, or hybrid. In compliance with applicable law, all hires will need to verify identity and eligibility to work, which may include a criminal background check. New Relic also complies with U.S. export controls and licensing requirements, and certain roles may require candidates to pass an export compliance assessment. For more information, review the Applicant Privacy Notice on the company's website.,