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Associate Customer Advocate New Relic

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be joining a global team at New Relic dedicated to shaping the future of observability. As a member of the Customer Advocate team, your role will involve a focus on customer success, support, and sales methodologies to drive positive business outcomes for customers and the company. Your main responsibilities will include: - Retention: - Handling renewals proactively and reactively - Mitigating churn both proactively and reactively - Adoption: - Conducting onboarding processes - Performing health checks - Providing customer education and enablement through 1-to-many engagements - Expansion: - Transitioning customers off the legacy platform and increasing ACR at renewal time - Driving...

Posted 1 week ago

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