36 Customer Lifecycle Jobs

Manage complete student lifecycle from enrollment to course completion. Drive personalized communication, ensure timely fee collections, enhance student engagement, and collaborate with admissions & alumni teams to improve student satisfaction.

Role Overview: You will be responsible for focusing on the Self-employed segment and identifying and crafting unique propositions to win in the selected segments. Your key role will be to build and lead a team in developing propositions and collaborate with Channels to increase the penetration of the propositions. Your main goal is to have a deep understanding of customer needs and create world-class propositions that cater to these needs. You will work on developing client segment-based propositions across various ecosystems and products, ensuring a holistic approach. Your role will also involve executing the propositions through different distribution models and continuously improving port...

Interested can reach out to me at whatsapp 6369973379 or email your resume @ shankara.rajesh@tigeranalytics.com Mandate Experience of Profit and Loss and Customer lifecycle analytics. Proven experience from 3 to 13 Years in a data analytics role, within the financial services industry, with a focus on credit cards. Hands-on experience with data extraction and manipulation using SQL, SAS, Python, or R. Experience with data visualization tools (e.g., Tableau, Power BI) is highly desirable. Familiarity with credit card product lifecycle, key metrics, and industry best practices. Skills: Strong Analytical & Problem-Solving Skills: Ability to interpret complex data, identify patterns, and draw me...

Job titles: Credit Card Product Analyst , Senior Credit Card Data Analyst , Product Analytics Manager (Credit Cards) , or Business Intelligence Analyst (Credit Cards) Department : Product Analytics , Credit Card Product Management , Business Intelligence (BI) , Risk Analytics (with a strong product focus), or Customer Insights Role : Individual Contributor or Team Lead (given the 6+ years experience and need to lead insights/storytelling) Industry Financial Services (specifically Credit Card or Banking sector) Experience Level Mid to Senior Level (5 to 9 Years) Mandatory Skillsets The core mandatory skills required to perform this role successfully are: Technical Proficiency: Advanced SQL an...

Role Overview: As a Content & Campaign Professional, you will play a crucial role in supporting content and campaign activities aimed at increasing brand awareness, strengthening perceptions with clients and target audiences, and deepening engagement and loyalty. Your contribution will be essential in achieving BT Group's commercial and marketing objectives. Key Responsibilities: - Support in executing BT Group's content and campaign strategy to meet commercial and marketing goals. - Assist in implementing content programs that enhance BT Group's digital profile, SEO, and web traffic. - Contribute to brand positioning for external communications through the content strategy and plan. - Colla...

Senior Executive - CCRP Validation Function: Customer Services, Overall Experience: 1-3 Years Must have exp into -"Email, chat, and calling experience, as well as past experience, should be from the credit card industry." Role Purpose Responsible for performing Revalidation as part of Centralized Revalidation Team (CVT). Role Accountability Ensure daily productivity metrics for CCRP revalidation within TAT Ensure Accuracy as per targets defined. Analyze and report on Complaints trends & Resolutions . Create & maintain process dashboards for business reporting purposes. Pro-actively follow-up with other departments for input files and effective stakeholder management Identify ways of improvin...

Senior Executive - CCRP Validation Function: Customer Services, Overall Experience: 1-3 Years Must have exp into -"Email, chat, and calling experience, as well as past experience, should be from the credit card industry." Role Purpose Responsible for performing Revalidation as part of Centralized Revalidation Team (CVT). Role Accountability Ensure daily productivity metrics for CCRP revalidation within TAT Ensure Accuracy as per targets defined. Analyze and report on Complaints trends & Resolutions . Create & maintain process dashboards for business reporting purposes. Pro-actively follow-up with other departments for input files and effective stakeholder management Identify ways of improvin...

As a Junior Customer Relation Manager at our company, your role will be crucial in ensuring a positive and seamless experience for our customers. You will serve as the primary point of contact, building and maintaining strong relationships while assisting in resolving queries and issues efficiently. Your support to the senior CRM team will be vital in daily operations. Key Responsibilities: - Build and nurture strong, enduring relationships with customers. - Assist in managing incoming calls, emails, and chat inquiries. - Guide customers through onboarding processes and services. - Address customer concerns promptly and escalate when necessary. - Gather feedback and communicate common custom...

You will be supporting content and campaign activities as a Content & Campaign Professional to enhance brand awareness, strengthen client perceptions, and increase engagement and loyalty with clients and target audiences. - Support the execution of BT Group's content and campaign strategy to achieve commercial and marketing objectives. - Assist in implementing content programs that provide measurable value to BT Group's digital profile, SEO, and web traffic. - Contribute to BT Group's brand positioning through external communications as part of the content strategy and plan. - Provide information and data for analysis to help campaign teams make data-driven recommendations for improving resu...

Key Responsibilities: Develop and execute growth strategies across digital channels (SEO, SEM, social, email, influencer, referral, partnerships). Optimize the marketing funnel from awareness to conversion to retention. Run experiments and A/B tests to identify scalable growth tactics. Work closely with the product team to improve user experience and conversion rates. Leverage analytics & data tools (Google Analytics, Mixpanel, HubSpot, etc.) to track KPIs, customer journey, and campaign ROI. Drive content and community initiatives to build brand visibility and engagement. Explore new channels & trends (AI-driven marketing, growth loops, automation). Manage budgets efficiently to maximize CA...

As a Sr. Manager - Enterprise Customer Success at Adobe, you will be leading the Enterprise customer success team to ensure the success of Global Enterprise SaaS customers. Your role will involve defining and optimizing the customer lifecycle, mapping the customer journey, and developing standardized interventions for each point in the journey. Additionally, you will be responsible for increasing the lifetime value of customers through advocacy, influencing peers and leaders from different groups, creating scalable processes, and managing your team to maximize customer experience and achieve higher product adoption and satisfaction scores. Your role will also involve attracting, hiring, and ...

Role Overview: Group Bayport is a personalized product partner offering a wide range of customizable products for individuals and businesses. As the Head of Design & UI/UX, you will lead the design strategy and user experience for digital consumer touchpoints globally. Your role will involve shaping the brand's digital experience, influencing product innovation, growth, and retention through world-class design. Key Responsibilities: - Define and own the digital experience vision and roadmap across all platforms. - Advocate for customers and represent the user's voice in leadership discussions. - Provide UX design insights to guide product and business decisions. - Foster a design-first cultu...

We are seeking a Business Analyst with Salesforce expertise and a strong understanding of the real estate domain to work onsite at our clients Mumbai office. The role involves gathering and translating business requirements, mapping real estate processes (lead-to-sale, channel partner management, customer lifecycle), and supporting Salesforce solution design and adoption. Candidates should have 5+ years of BA experience, strong Salesforce knowledge, excellent documentation and stakeholder management skills, and prior exposure to real estate CRM processes. Requirements Salesforce CRM configuration and customization Stakeholder management Data analysis and reporting (Salesforce Reports & Dashb...

As a Customer Success Executive / Account Manager at Cloudhire, you will play a crucial role in ensuring the satisfaction and success of our clients. Your responsibilities will include serving as the primary point of contact for assigned clients post-sale, overseeing the smooth onboarding of new customers onto our SaaS platform, and actively engaging with clients to understand their objectives and provide effective solutions. Monitoring customer health scores and usage metrics to drive renewals will be a key part of your role, along with handling escalations and collaborating with internal teams to promptly address any issues that may arise. Additionally, you will be responsible for identify...

The Content & Campaign Professional role is crucial to supporting content and campaign activities as well as marketing initiatives aimed at enhancing brand awareness and reinforcing relationships with clients and target audiences. Your responsibilities will revolve around executing BT Group's content and campaign strategy to achieve commercial and marketing objectives, developing content programs that bring tangible value to BT Group's digital profile and SEO, participating in activities that shape BT Group's brand positioning, and analyzing data to make strategic, data-driven recommendations for improving results and client retention. Additionally, you will be involved in utilizing multi-ch...

As a member within the Strategy & Operations Board Area at SAP, you will be the Revenue Operations business associate responsible for planning, delivering, and executing complex business operations processes throughout the entire Customer lifecycle. Your role will involve driving innovation, consistency, automation, and simplicity into the business to execute world-class field operations in alignment with business goals, financial objectives, strategic imperatives, and field/organizational requirements. SAP is a company that values constant learning, skill growth, great benefits, and a supportive team that encourages your personal and professional development. With over 400,000 customers wor...

As a Principal Analyst at Citi's Analytics and Information Management (AIM) team in Bangalore, India, you will play a crucial role in creating client-centric analytical solutions for various business challenges. With a focus on client obsession and stakeholder management, you will be responsible for owning and delivering complex analytical projects. Your expertise in business context understanding, data analysis, and project management will be essential in identifying trends, patterns, and presenting high-quality solutions to senior management. Your primary responsibilities will include developing business critical dashboards, assessing and optimizing marketing programs, sizing the impact of...

As a Senior Salesforce Data Cloud Consultant based in Mumbai with over 6 years of experience, your primary responsibility will be to spearhead the design and execution of enterprise-level Customer Data Platform (CDP) solutions, with a specific emphasis on Salesforce Data Cloud. Your expertise in customer data unification, personalization strategies, cross-cloud integrations, and MarTech advisory will be pivotal in collaborating with marketing, CRM, and technology teams to create personalized customer experiences within the Salesforce ecosystem. Your key duties will include overseeing the end-to-end implementation of Salesforce Data Cloud components such as Data Streams, Calculated Insights, ...

Experience Level : MBA fresher or entrylevel (01 year) Location : Onsite Gurugram Employment Type : Fulltime Internship (2-3 months, with possible conversion) What You'll Do Analyze customer behavior across lifecycle stages (acquisition, activation, retention, reengagement) to spot growth and retention opportunities, supported by data. inspired by lifecycle metrics. Plan, execute, and optimize user engagement and lifecycle campaigns (e.g., onboarding drip emails, retention triggers). Monitor churn and retention trends, identify root causes, propose and implement retention improvements with data. Build dashboards and reports tracking metrics like NPS, usage, churn riskusing SQL, Excel, Power ...

As an Assistant Vice President (AVP) Training & Quality, you will have a significant impact on enhancing the end customer experience by reviewing and recommending strategic and tactical changes in process journeys to reduce customer complaints. Your role will involve working in a global organization, focusing on 3rd party vendor management, technology automation, and continuous improvement to deliver service excellence. To excel in this role, you should possess considerable experience in a lead role within a Customer Service Environment, demonstrated by a high-performance track record. Your ability to understand Contact Centre processes and systems across the entire Customer lifecycle will b...

As a SF Data Cloud Developer with 3-6 years of experience, you will be responsible for designing and implementing 1st and 3rd-party data ingestion from various sources such as web, CRM, mobile apps, and media platforms. You should have a strong understanding of Data Streams, Data Model Objects (DMOs), Calculated Insights, and Segmentation within Salesforce Data Cloud. It is preferable to have a Pharma background or familiarity with privacy frameworks like HIPAA. Additionally, being a SF Data Cloud Consultant Certified would be advantageous. Your role will involve designing and implementing Calculated Insights to derive metrics for personalization and segmentation. You should have an understa...

As a part of the Marketing & Content Analytics team at Citi, you will play a crucial role in designing and assessing the impact of marketing efforts across different channels and lines of business. Your primary responsibility will be to drive the efficient utilization of the limited marketing budget to achieve the best return on investment (ROI). By leveraging data-driven strategies, you will engage Citi clients across various channels and work on optimizing marketing campaigns. Within the team, you will be involved in diverse areas such as Marketing Analytics, Event ROI Analytics, Social & Web Analytics, Business critical Dashboards, Opportunity sizing, Process Efficacy, and Business Intell...

Group Bayport is the personalized product partner to millions of people and organizations around the world, empowering everyone to transform ideas into reality. Group Bayport offers a growing portfolio of more than 10,000 customizable products for people, homes, and businesses - from everyday items to the wildest and most specific of requests. The company backs this up with 24/7 customer support from design to delivery, a dedicated in-house design team, state-of-the-art manufacturing, and rapid turnaround times. From customized banners, displays, and signs for businesses to personalized outdoor covers and home decor products for consumers, Group Bayport's house of 11 brands - including Banne...

Are you passionate about using data and process design to drive real impact across the customer journey? Do you enjoy digging into how clients use a product, where they get stuck, and what helps them succeed? If so, were looking for you. Were a fast-growing B2B SaaS company that helps organizations build highly engaged, high performance teams. As we scale, we’re investing in the way we serve and grow our customer base. That’s where you come in. What You’ll Own and Achieve in This Role As our Customer Operations Analyst / Process Analyst , you’ll be the engine behind improving how we onboard, retain, and grow customers. This is not a back-office reporting role—it’s a strategic seat that will ...

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Creat...