16 Customer Lifecycle Jobs

As a Principal Analyst at Citi's Analytics and Information Management (AIM) team in Bangalore, India, you will play a crucial role in creating client-centric analytical solutions for various business challenges. With a focus on client obsession and stakeholder management, you will be responsible for owning and delivering complex analytical projects. Your expertise in business context understanding, data analysis, and project management will be essential in identifying trends, patterns, and presenting high-quality solutions to senior management. Your primary responsibilities will include developing business critical dashboards, assessing and optimizing marketing programs, sizing the impact of strategic changes, and streamlining existing processes. By leveraging your skills in SQL, Python, Pyspark, Hive, and Impala, you will work with large datasets to extract insights that drive revenue growth and business decisions. Additionally, your experience in Investment Analytics, Retail Analytics, Credit Cards, and Financial Services will be valuable in delivering actionable intelligence to business leaders. To excel in this role, you should possess a master's or bachelor's degree in Engineering, Technology, or Computer Science from premier institutes, along with 5-6 years of experience in delivering analytical solutions. Your ability to articulate and solve complex business problems, along with excellent communication and interpersonal skills, will be key in collaborating with cross-functional teams and stakeholders. Moreover, your hands-on experience in Tableau and project management skills will enable you to mentor and guide junior team members effectively. If you are passionate about data, eager to tackle new challenges, and thrive in a dynamic work environment, this position offers you the opportunity to contribute to Citi's mission of enabling growth and economic progress through innovative analytics solutions. Join us in driving business success and making a positive impact on the financial services industry. Citi is an equal opportunity and affirmative action employer, offering full-time employment in the field of Investment Analytics, Retail Analytics, Credit Cards, and Financial Services. If you are ready to take your analytics career to the next level, we invite you to apply and be part of our global community at Citi.,

As a Senior Salesforce Data Cloud Consultant based in Mumbai with over 6 years of experience, your primary responsibility will be to spearhead the design and execution of enterprise-level Customer Data Platform (CDP) solutions, with a specific emphasis on Salesforce Data Cloud. Your expertise in customer data unification, personalization strategies, cross-cloud integrations, and MarTech advisory will be pivotal in collaborating with marketing, CRM, and technology teams to create personalized customer experiences within the Salesforce ecosystem. Your key duties will include overseeing the end-to-end implementation of Salesforce Data Cloud components such as Data Streams, Calculated Insights, Data Transformations, and Identity Resolution. You will lead the integration of Data Cloud with other Salesforce clouds like Marketing Cloud, Service Cloud, Commerce Cloud, and Sales Cloud to drive cross-cloud personalization strategies. Working closely with stakeholders, you will define data unification logic, audience strategies, and personalization use cases, customizing solutions for real-time audience activation and personalized customer journeys. To excel in this role, you must possess at least 6 years of experience in the Salesforce ecosystem, with a minimum of 3 years dedicated to Salesforce Data Cloud/CDP implementation. Your proficiency in Salesforce platform architecture, cross-cloud integrations, and hands-on experience in building Calculated Insights, Data Transforms, and managing Identity Resolution will be essential. Additionally, your deep understanding of customer lifecycle, personalization, segmentation, and campaign activation use cases will be crucial in delivering successful solutions aligned with best practices. In this role, you will be the primary advisor and subject matter expert for all Salesforce Data Cloud implementations and enhancements. Your ability to lead requirement workshops, present solutions effectively, and think strategically to solve complex problems will be highly valued. Preferred skills include Salesforce certifications in Data Cloud Consultant, Marketing Cloud, or Application Architect, exposure to Customer 360 Audiences, Interaction Studio/Personalization, or Journey Builder use cases, and familiarity with privacy regulations such as GDPR and CCPA. By joining our team, you will have the opportunity to lead strategic Salesforce Data Cloud programs for large enterprise clients, gain exposure to cutting-edge personalization and identity resolution use cases, and experience diverse industry domains such as retail, fintech, and e-commerce. You can expect rapid career growth in an innovative and collaborative environment, with mentorship from industry leaders in MarTech, CRM, and customer experience transformation.,

Experience Level : MBA fresher or entrylevel (01 year) Location : Onsite Gurugram Employment Type : Fulltime Internship (2-3 months, with possible conversion) What You'll Do Analyze customer behavior across lifecycle stages (acquisition, activation, retention, reengagement) to spot growth and retention opportunities, supported by data. inspired by lifecycle metrics. Plan, execute, and optimize user engagement and lifecycle campaigns (e.g., onboarding drip emails, retention triggers). Monitor churn and retention trends, identify root causes, propose and implement retention improvements with data. Build dashboards and reports tracking metrics like NPS, usage, churn riskusing SQL, Excel, Power BI or Tableau. Support A/B tests or experiments for engagement strategies and assess outcomes. Work crossfunctionally with product, marketing, content, and tech teamsproviding insights to enhance customer journey. Capture and synthesize user feedback, feeding insights into product and communication improvements. Who You Are An MBA fresher (recent graduate or in final year) or in a relevant bachelor’s/master’s program. Strong analytical mindset and datadriven approach. Comfortable using tools like SQL, Excel, Power BI, Tableau, Python or R. Data-savvy, detail-oriented, and able to clean, analyze, and present data effectively. Excellent communicator with ability to translate insights for both technical and nontechnical stakeholders. Passionate about customer experience, growth, engagement, and optimizing user journeys. Proactive, curious, self-motivated, and eager to take ownership. Skills & Qualifications Technical Skills (Nice to Have): SQL, Excel, Python or R Data visualization tools: Power BI, Tableau Basic understanding of statistics, A/B testing, and modeling Soft Skills: Collaboration and communication Critical thinking & problem-solving Time management, detail orientation, and adaptability

As an Assistant Vice President (AVP) Training & Quality, you will have a significant impact on enhancing the end customer experience by reviewing and recommending strategic and tactical changes in process journeys to reduce customer complaints. Your role will involve working in a global organization, focusing on 3rd party vendor management, technology automation, and continuous improvement to deliver service excellence. To excel in this role, you should possess considerable experience in a lead role within a Customer Service Environment, demonstrated by a high-performance track record. Your ability to understand Contact Centre processes and systems across the entire Customer lifecycle will be crucial. You should also have proven customer service and liaison skills, enabling you to effectively deal with clients and customers at all levels, including demanding stakeholders. The successful candidate will be adept at delivering service improvement and automation activities, ensuring changes can be smoothly integrated without compromising stability. Additionally, you will be expected to provide pragmatic solutions to stakeholders at all levels within the organization and possess the resilience to adapt to change. Desirable skill sets for this role include conceptual thinking, strong people management, and motivation skills, as well as a track record of achieving results through managing teams in an operational/training/quality environment. You should also have excellent storytelling abilities based on analytical research and experience in managing larger spans. In this position, you will be responsible for developing training programs, workshops, and initiatives to enhance the skills and knowledge of banking operational teams. You will monitor the effectiveness of training programs, identify industry trends, and collaborate with stakeholders to implement best practices in learning and development. By participating in projects to improve operational efficiency and effectiveness, you will contribute to the overall success of the organization. As an AVP, you are expected to advise on decision-making, contribute to policy development, and ensure operational effectiveness. If you have leadership responsibilities, you will lead a team through complex tasks, set objectives, and coach employees towards achieving those objectives. Your leadership will be guided by the LEAD behaviors Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. For individual contributors, you will lead collaborative assignments, guide team members, and identify new directions for assignments. You will consult on complex issues, mitigate risks, and collaborate with other areas to achieve organizational objectives. Your ability to analyze data, communicate complex information, and influence stakeholders will be critical for success in this role. All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive in their daily interactions and decision-making processes.,

As a SF Data Cloud Developer with 3-6 years of experience, you will be responsible for designing and implementing 1st and 3rd-party data ingestion from various sources such as web, CRM, mobile apps, and media platforms. You should have a strong understanding of Data Streams, Data Model Objects (DMOs), Calculated Insights, and Segmentation within Salesforce Data Cloud. It is preferable to have a Pharma background or familiarity with privacy frameworks like HIPAA. Additionally, being a SF Data Cloud Consultant Certified would be advantageous. Your role will involve designing and implementing Calculated Insights to derive metrics for personalization and segmentation. You should have an understanding of the customer lifecycle and journey orchestration, utilizing unified profiles to enhance marketing outcomes. Troubleshooting issues related to data mapping, identity stitching, or segment activation flows will also be part of your responsibilities. As a SF Data Cloud professional with 1-3 years of experience, you will be expected to have hands-on experience with SF Data Cloud. A SF certification would be preferable for this role. You should possess an understanding of Data Streams and models within SF Data Cloud. Previous experience in integrating downstream systems would be an added advantage. Overall, both positions require a deep understanding of Salesforce Data Cloud functionalities and the ability to work effectively with data ingestion, segmentation, and insights generation.,

As a part of the Marketing & Content Analytics team at Citi, you will play a crucial role in designing and assessing the impact of marketing efforts across different channels and lines of business. Your primary responsibility will be to drive the efficient utilization of the limited marketing budget to achieve the best return on investment (ROI). By leveraging data-driven strategies, you will engage Citi clients across various channels and work on optimizing marketing campaigns. Within the team, you will be involved in diverse areas such as Marketing Analytics, Event ROI Analytics, Social & Web Analytics, Business critical Dashboards, Opportunity sizing, Process Efficacy, and Business Intelligence Tools. Your role will entail managing marketing partners, analyzing the impact of marketing campaigns, evaluating event ROI, optimizing client engagement on social media platforms, creating detailed dashboards for marketing insights, and recommending future marketing strategies. To excel in this role, we are seeking an experienced Analytics lead who can demonstrate client obsession by creating client-centric analytic solutions, possess hands-on experience in executing complex analytic projects, and excel in data analysis and reporting. You will be required to extract, clean, and transform data from various sources, conduct ad-hoc data analysis, and present clear and concise reports to communicate findings and recommendations effectively. The ideal candidate will have a Master's or Bachelor's degree in Engineering, Technology, or Computer Science from premier institutes, with at least 2 years of experience in delivering analytical solutions. Proficiency in SQL, Python, PySpark, Hive, and Impala is essential, along with hands-on experience in working with large, unstructured datasets. Experience in Investment Analytics, Retail Analytics, Credit Cards, Services, Banking & Markets Financial Services would be beneficial. In addition to technical skills, excellent communication, interpersonal skills, and the ability to work well in a team are essential for this role. You should also have a passion for data, problem-solving, and a proactive approach towards challenges. Preferred qualifications include experience in Python, PySpark, Hive, Impala, SQL programming, Credit card and retail banking PNL experience, and knowledge of Tableau and web analytics tools. Join us at Citi and be a part of a dynamic team that is dedicated to delivering best-in-class analytical solutions across business units using cutting-edge tools and technologies.,

Group Bayport is the personalized product partner to millions of people and organizations around the world, empowering everyone to transform ideas into reality. Group Bayport offers a growing portfolio of more than 10,000 customizable products for people, homes, and businesses - from everyday items to the wildest and most specific of requests. The company backs this up with 24/7 customer support from design to delivery, a dedicated in-house design team, state-of-the-art manufacturing, and rapid turnaround times. From customized banners, displays, and signs for businesses to personalized outdoor covers and home decor products for consumers, Group Bayport's house of 11 brands - including BannerBuzz, Best of Signs, Neon Earth, Tarps & All, Covers & All, and PatioHQ - make high-quality personalization easy and affordable for all. A global e-commerce leader since 2011, Group Bayport has served over 1 million customers in 42 countries, with offices in Atlanta, Chicago, Phoenix, Ahmedabad, Gurgaon, and Mumbai. Visit www.groupbayport.com. If you are a strategic thinker with a passion to lead Design system, UX, UI and you thrive in a collaborative and dynamic environment, we encourage you to apply. Join us in shaping the future of our brand and making a significant impact on our global market presence. Role Summary As the Head of Design & UI/UX, the leader will be responsible for defining and delivering the entire Design Strategy and user experience across all digital consumer touchpoints - from the first impression of consumers to post-purchase digital experience. Reporting directly to the CEO, you'll be a core part of the business leadership team, responsible for shaping how the brand is experienced digitally, influencing product innovation, growth, and retention through world-class design, with a high degree of localization in the global landscape. This is a strategic and hands-on leadership role, ideal for a design leader with experience in high-growth D2C eCommerce and a passion for delivering intuitive, beautiful, and conversion-optimized experiences. Key Responsibilities Strategic Design Leadership - Define and own the digital experience vision and roadmap across all platforms (web, mobile, app). - Be obsessed about customers and be the voice of the user in leadership discussions. - Bringing UX design insights to guide product and business decisions. - Champion a design-first culture across the company function, balancing user empathy with business outcomes. - Create a Broad Design framework and mentor the operation across departments: Product, Marketing, Brand, Creative team. End-to-End Ownership of Customer Experience - Map and optimize the entire customer journey from discovery, product pages, cart, checkout, post-purchase, to retention. - Lead experience innovation for global audiences, with adaptations for USA, UK, Canada, Australia, New Zealand. - Create design flows for new products and new features to ensure higher adoptions. Growth-Driven Design - Collaborate with Product, Tech, Marketing, and CX to optimize funnels, increase conversions, and drive retention. - Partner closely with Performance Marketing and CRM teams to design CRO-optimized pages, campaign creatives, and loyalty journeys. - Initiate experimentation (A/B testing) with Martech team and analytics-driven design decision-making. Research & Insights - Oversee qualitative and quantitative user research, usability testing, and customer feedback analysis. - Initiate localization-specific research to understand how local culture may impact and serve input to design. - Turn insights into actionable design strategies that enhance UX and align with business growth. Design Systems & Brand Consistency - Create and govern a unified design system across web, app, email, and paid media. - Ensure brand consistency in every digital interaction while staying agile to market trends and product evolution. Team Building & Global Management - Build and lead a cross-functional, globally distributed design team (UX, UI, Visual, Research). - Hire top talent across regions, set KPIs, mentor team members, and ensure high design velocity and quality. - Work closely across different functions and ensure a customer-first approach. Skills & Qualifications - 7+ years of experience in digital design (UX/UI), with experience in leading cross-functional teams. - Experience in D2C, eCommerce, with a global consumer brand experience. - Strong understanding of Brand and its impact on design and the user journey. - Strong understanding of the customer lifecycle, behavior analytics, and funnel design. - Proven track record in designing high-converting, mobile-first experiences. - Expertise with Figma, Adobe Creative Suite, GA4, Hotjar, CRO tools (Adobe Target, VWO). - Comfortable working with or alongside product and engineering teams - basic understanding of HTML/CSS/JS. - Strong consumer storytelling ability and strong business acumen. - Experience scaling a design function in a high-growth D2C startup. - Familiarity with platforms like Magento, BigCommerce, Shopify, AEM. - Exposure to omnichannel retail, loyalty programs, and post-purchase CX optimization. - This demands a high degree of Collaboration with Multiple functions - Business, Marketing, Brand, Creative, Product, Tech. - Good communication with leadership and CXO. Key Success Metrics Hard KPIs: - Increase in overall site conversion rate (CR) - Co-own with CRO head. - Increase in PDP Add to Cart (ATC) with effective UI optimization - Co-own with Business heads. - Increase Cart to checkout (C2C) by optimizing journey funnels - Co-own with product managers & Business heads. - Decrease in cart abandonment and bounce rates by optimizing exit funnels - Co-own with Marketing Director. - Increase upsell, cross-sell, and repeat purchase uplift & RFM metric - Co-own with RFM head. - Growth in customer satisfaction (CSAT, NPS) - co-own with Brand head. Soft KPIs: - Create an impact on Brand by actively bringing regional flavor in Design, UI/UX. - Create a transformation organization with a design-first culture across Brand, Product, Creative. - Design delivery velocity and campaign support turnaround. - Multi-function team engagement, retention, and adoption of the design system.,

Are you passionate about using data and process design to drive real impact across the customer journey? Do you enjoy digging into how clients use a product, where they get stuck, and what helps them succeed? If so, were looking for you. Were a fast-growing B2B SaaS company that helps organizations build highly engaged, high performance teams. As we scale, we’re investing in the way we serve and grow our customer base. That’s where you come in. What You’ll Own and Achieve in This Role As our Customer Operations Analyst / Process Analyst , you’ll be the engine behind improving how we onboard, retain, and grow customers. This is not a back-office reporting role—it’s a strategic seat that will influence Product, Customer Success, and Revenue Growth. Here’s what success looks like in your first 12 months: Key Outcomes You’ll Drive Reduce time-to-value by 30% by auditing and redesigning the onboarding process to remove friction and improve handoffs. Increase feature utilization by 20% across key customer segments by building usage dashboards and partnering with CS and Product on adoption playbooks. Build a predictive customer health model that flags at-risk accounts with 80%+ accuracy at least 60 days in advance. Define and launch a service effectiveness framework with 3–5 key metrics (e.g., onboarding success, CSAT, support SLAs) to track and improve delivery outcomes. Identify 15–20 qualified upsell opportunities/month using a scoring model based on product usage, engagement, and customer profiles. Automate 5+ manual workflows or reports across the CS and Revenue Ops team to improve efficiency and reduce redundant work. What You’ll Be Doing Day-to-Day Analyze platform usage data to uncover trends in adoption, friction, and product ROI. Partner with Customer Success to improve onboarding, success planning, and health tracking processes. Work with Product to surface customer feedback and usage gaps. Build scalable reporting frameworks using tools like Looker, Excel, SQL, and HubSpot. Monitor the full customer lifecycle and identify early warning signs of churn. Support Sales and CS teams with insights for QBRs, expansion plays, and renewals. Automate insights and reporting with tools like Zapier, HubSpot workflows, and dashboards. What You Bring Ideally a Bachelors or Masters in Operations Management/Research, Statistics, Industrial Engineering, Process Management related field 2–5 years of experience in Customer Operations, Business/Process Analysis, Customer Success Ops, or a similar role in a B2B SaaS environment. Strong analytical and modeling skills—you’re fluent in using data to drive decisions. Working knowledge of HubSpot (CRM, workflows, reporting) is strongly preferred. Use of AI and AI automation tools to augment your work Experience with customer engagement tools and analytics platforms Excellent communication skills—you can translate technical insights into business actions across teams. A systems-thinker mindset—you’re excited about solving root problems, not just surface-level symptoms. Why Join Us? Mission-driven team with a supportive and fast-paced culture. Work with leaders across Product, Sales, and CS to drive strategic impact. Competitive salary, benefits, and growth opportunities. Flexible work environment.

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios.

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios.

Job Title: Data Scientists Location: Navi Mumbai Duration: Fulltime Positions: Multiple We are looking for a highly skilled Data Scientists with deep expertise in time series forecasting, particularly in demand forecasting and customer lifecycle analytics (CLV). The ideal candidate will be proficient in Python or PySpark, have hands-on experience with tools like Prophet and ARIMA, and be comfortable working in Databricks environments. Familiarity with classic ML models and optimization techniques is a plus. Key Responsibilities • Develop, deploy, and maintain time series forecasting models (Prophet, ARIMA, etc.) for demand forecasting and customer behavior modeling. • Design and implement Customer Lifetime Value (CLV) models to drive customer retention and engagement strategies. • Process and analyze large datasets using PySpark or Python (Pandas). • Partner with cross-functional teams to identify business needs and translate them into data science solutions. • Leverage classic ML techniques (classification, regression) and boosting algorithms (e.g., XGBoost, LightGBM) to support broader analytics use cases. • Use Databricks for collaborative development, data pipelines, and model orchestration. • Apply optimization techniques where relevant to improve forecast accuracy and business decision-making. • Present actionable insights and communicate model results effectively to technical and non-technical stakeholders. Required Qualifications • Strong experience in Time Series Forecasting, with hands-on knowledge of Prophet, ARIMA, or equivalent Mandatory. • Proven track record in Demand Forecasting Highly Preferred. • Experience in modeling Customer Lifecycle Value (CLV) or similar customer analytics use cases – Highly Preferred. • Proficiency in Python (Pandas) or PySpark – Mandatory. • Experience with Databricks – Mandatory. • Solid foundation in statistics, predictive modeling, and machine learning

Job Summary: We are looking for a highly skilled Data Scientist with deep expertise in time series forecasting, particularly in demand forecasting and customer lifecycle analytics (CLV). The ideal candidate will be proficient in Python or PySpark, have hands-on experience with tools like Prophet and ARIMA, and be comfortable working in Databricks environments. Familiarity with classic ML models and optimization techniques is a plus. Key Responsibilities • Develop, deploy, and maintain time series forecasting models (Prophet, ARIMA, etc.) for demand forecasting and customer behavior modeling. • Design and implement Customer Lifetime Value (CLV) models to drive customer retention and engagement strategies. • Process and analyze large datasets using PySpark or Python (Pandas). • Partner with cross-functional teams to identify business needs and translate them into data science solutions. • Leverage classic ML techniques (classification, regression) and boosting algorithms (e.g., XGBoost, LightGBM) to support broader analytics use cases. • Use Databricks for collaborative development, data pipelines, and model orchestration. • Apply optimization techniques where relevant to improve forecast accuracy and business decision-making. • Present actionable insights and communicate model results effectively to technical and non-technical stakeholders. Required Qualifications • Strong experience in Time Series Forecasting, with hands-on knowledge of Prophet, ARIMA, or equivalent Mandatory. • Proven track record in Demand Forecasting Highly Preferred. • Experience in modeling Customer Lifecycle Value (CLV) or similar customer analytics use cases – Highly Preferred. • Proficiency in Python (Pandas) or PySpark – Mandatory. • Experience with Databricks – Mandatory. • Solid foundation in statistics, predictive modeling, and machine learning Locations: Mumbai/Pune/Noida/Bangalore/Jaipur/Hyderabad

This position will be part of Sapiens Digital (Data Suite) division, for more information about it, click here: We are looking for an enthusiastic Data Scientist with a foundational understanding of data science principles and an interest in the insurance industry. The role involves working alongside senior data scientists to analyze data, build models, and generate insights. What youll do: Data Collection & Preprocessing Assist in gathering, cleaning, and preprocessing data from various sources, ensuring data quality and consistency. Conduct exploratory data analysis (EDA) to identify trends, patterns, and insights within the data. Model Development & Evaluation Building predictive models to enhance accuracy. Test and evaluate basic machine learning models, including linear and logistic regression, decision trees, and clustering algorithms. Reporting & Visualization Create clear and informative data visualizations and reports to communicate insights to business stakeholders. Tracking key metrics and performance indicators related to business objectives. Cross-functional Collaboration Collaborate with business and technical teams to understand project requirements and contribute to the design of data-driven solutions. Participate in team meetings, brainstorming sessions, and discussions on data science projects and initiatives. Research & Learning Stay updated on the latest trends and tools in data science, machine learning, and the insurance industry. Participate in ongoing training and development programs to enhance technical skills and industry knowledge. What to Have for this position. Must have Skills. Education: Bachelors degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. A Masters degree is a plus. Experience : 4+ years of experience in data science or analytics Basic Industry Knowledge: General understanding of insurance concepts (e.g., policies, claims, risk, customer lifecycle) is desirable but not required. Insurance Data Familiarity: Some experience working with structured data (e.g., customer demographics, policy details) and an eagerness to learn about the specific types of data used in the insurance industry. Predictive Models: Exposure to basic predictive modeling techniques such as regression, classification, forecasting or clustering. Experience with insurance-specific models (e.g., claims prediction, risk assessment) is a plus. Data Preparation: Knowledge of data cleaning and preprocessing techniques, with experience in handling datasets to prepare them for analysis. Programming Skills: Proficiency in Python for data analysis, with familiarity in using libraries such as Pandas, NumPy, and Scikit-learn. Data Manipulation: Basic skills in SQL for querying and extracting data from databases. Statistical Knowledge: Understanding of fundamental statistical concepts, including distributions, probability, hypothesis testing, and descriptive statistics. Required Soft Skills: Curiosity & Willingness to Learn : Enthusiastic about learning new concepts, techniques, and industry-specific knowledge in the insurance domain. Problem-Solving Skills : Ability to approach challenges analytically and think critically about data and project requirements. Attention to Detail : Keen eye for detail in data handling and model development to ensure high-quality outcomes. Communication Skills : Clear and concise communication skills, with the ability to present findings and insights effectively. Team Collaboration : Willingness to work collaboratively within a team, receiving and applying feedback from senior team members.

Job Summary:We seek an organized and detail-oriented Sales Coordinator to support our sales team. The successful candidate will manage administrative tasks, coordinate sales activities, and ensure seamless communication between sales, customers, and internal teams. Key Responsibilities:1. Responsible for updating the Sales Force Software on a Daily Basis.2. Compiling the Goal Settings on a weekly and Monthly basis..3. Review non Performing Customers with the Respective Sales Teams and report those not Active beyond 15 days to the Management.4. Distribute Non Performing Customers to other Sales Representatives in consultation with the Management.5. Present a Simple Daily, Weekly, Monthly Sales Dashboard on Sales Force to the Management.6. Report the Weekly Quotations mailed and Conversions done to the Management.7. Tracking the progress of the Customers from A to B to C buckets.8. Track the overall Customer lifecycle i.e leads to opportunities to closures to Sales Invoicing and report them to the Management.9. Give complete details of the overall quotations of the live customers and also Loss of the Customers due to any issues to the Management.

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Kolkata Search : Job Code # 541 b) For Position in Bangalore Search : Job Code # 542

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : Job Code # 539