23 Customer Lifecycle Jobs

As a Customer Success Executive / Account Manager at Cloudhire, you will play a crucial role in ensuring the satisfaction and success of our clients. Your responsibilities will include serving as the primary point of contact for assigned clients post-sale, overseeing the smooth onboarding of new customers onto our SaaS platform, and actively engaging with clients to understand their objectives and provide effective solutions. Monitoring customer health scores and usage metrics to drive renewals will be a key part of your role, along with handling escalations and collaborating with internal teams to promptly address any issues that may arise. Additionally, you will be responsible for identify...

The Content & Campaign Professional role is crucial to supporting content and campaign activities as well as marketing initiatives aimed at enhancing brand awareness and reinforcing relationships with clients and target audiences. Your responsibilities will revolve around executing BT Group's content and campaign strategy to achieve commercial and marketing objectives, developing content programs that bring tangible value to BT Group's digital profile and SEO, participating in activities that shape BT Group's brand positioning, and analyzing data to make strategic, data-driven recommendations for improving results and client retention. Additionally, you will be involved in utilizing multi-ch...

As a member within the Strategy & Operations Board Area at SAP, you will be the Revenue Operations business associate responsible for planning, delivering, and executing complex business operations processes throughout the entire Customer lifecycle. Your role will involve driving innovation, consistency, automation, and simplicity into the business to execute world-class field operations in alignment with business goals, financial objectives, strategic imperatives, and field/organizational requirements. SAP is a company that values constant learning, skill growth, great benefits, and a supportive team that encourages your personal and professional development. With over 400,000 customers wor...

As a Principal Analyst at Citi's Analytics and Information Management (AIM) team in Bangalore, India, you will play a crucial role in creating client-centric analytical solutions for various business challenges. With a focus on client obsession and stakeholder management, you will be responsible for owning and delivering complex analytical projects. Your expertise in business context understanding, data analysis, and project management will be essential in identifying trends, patterns, and presenting high-quality solutions to senior management. Your primary responsibilities will include developing business critical dashboards, assessing and optimizing marketing programs, sizing the impact of...

As a Senior Salesforce Data Cloud Consultant based in Mumbai with over 6 years of experience, your primary responsibility will be to spearhead the design and execution of enterprise-level Customer Data Platform (CDP) solutions, with a specific emphasis on Salesforce Data Cloud. Your expertise in customer data unification, personalization strategies, cross-cloud integrations, and MarTech advisory will be pivotal in collaborating with marketing, CRM, and technology teams to create personalized customer experiences within the Salesforce ecosystem. Your key duties will include overseeing the end-to-end implementation of Salesforce Data Cloud components such as Data Streams, Calculated Insights, ...

Experience Level : MBA fresher or entrylevel (01 year) Location : Onsite Gurugram Employment Type : Fulltime Internship (2-3 months, with possible conversion) What You'll Do Analyze customer behavior across lifecycle stages (acquisition, activation, retention, reengagement) to spot growth and retention opportunities, supported by data. inspired by lifecycle metrics. Plan, execute, and optimize user engagement and lifecycle campaigns (e.g., onboarding drip emails, retention triggers). Monitor churn and retention trends, identify root causes, propose and implement retention improvements with data. Build dashboards and reports tracking metrics like NPS, usage, churn riskusing SQL, Excel, Power ...

As an Assistant Vice President (AVP) Training & Quality, you will have a significant impact on enhancing the end customer experience by reviewing and recommending strategic and tactical changes in process journeys to reduce customer complaints. Your role will involve working in a global organization, focusing on 3rd party vendor management, technology automation, and continuous improvement to deliver service excellence. To excel in this role, you should possess considerable experience in a lead role within a Customer Service Environment, demonstrated by a high-performance track record. Your ability to understand Contact Centre processes and systems across the entire Customer lifecycle will b...

As a SF Data Cloud Developer with 3-6 years of experience, you will be responsible for designing and implementing 1st and 3rd-party data ingestion from various sources such as web, CRM, mobile apps, and media platforms. You should have a strong understanding of Data Streams, Data Model Objects (DMOs), Calculated Insights, and Segmentation within Salesforce Data Cloud. It is preferable to have a Pharma background or familiarity with privacy frameworks like HIPAA. Additionally, being a SF Data Cloud Consultant Certified would be advantageous. Your role will involve designing and implementing Calculated Insights to derive metrics for personalization and segmentation. You should have an understa...

As a part of the Marketing & Content Analytics team at Citi, you will play a crucial role in designing and assessing the impact of marketing efforts across different channels and lines of business. Your primary responsibility will be to drive the efficient utilization of the limited marketing budget to achieve the best return on investment (ROI). By leveraging data-driven strategies, you will engage Citi clients across various channels and work on optimizing marketing campaigns. Within the team, you will be involved in diverse areas such as Marketing Analytics, Event ROI Analytics, Social & Web Analytics, Business critical Dashboards, Opportunity sizing, Process Efficacy, and Business Intell...

Group Bayport is the personalized product partner to millions of people and organizations around the world, empowering everyone to transform ideas into reality. Group Bayport offers a growing portfolio of more than 10,000 customizable products for people, homes, and businesses - from everyday items to the wildest and most specific of requests. The company backs this up with 24/7 customer support from design to delivery, a dedicated in-house design team, state-of-the-art manufacturing, and rapid turnaround times. From customized banners, displays, and signs for businesses to personalized outdoor covers and home decor products for consumers, Group Bayport's house of 11 brands - including Banne...

Are you passionate about using data and process design to drive real impact across the customer journey? Do you enjoy digging into how clients use a product, where they get stuck, and what helps them succeed? If so, were looking for you. Were a fast-growing B2B SaaS company that helps organizations build highly engaged, high performance teams. As we scale, we’re investing in the way we serve and grow our customer base. That’s where you come in. What You’ll Own and Achieve in This Role As our Customer Operations Analyst / Process Analyst , you’ll be the engine behind improving how we onboard, retain, and grow customers. This is not a back-office reporting role—it’s a strategic seat that will ...

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Creat...

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Creat...

Job Title: Data Scientists Location: Navi Mumbai Duration: Fulltime Positions: Multiple We are looking for a highly skilled Data Scientists with deep expertise in time series forecasting, particularly in demand forecasting and customer lifecycle analytics (CLV). The ideal candidate will be proficient in Python or PySpark, have hands-on experience with tools like Prophet and ARIMA, and be comfortable working in Databricks environments. Familiarity with classic ML models and optimization techniques is a plus. Key Responsibilities • Develop, deploy, and maintain time series forecasting models (Prophet, ARIMA, etc.) for demand forecasting and customer behavior modeling. • Design and implement Cu...

Job Summary: We are looking for a highly skilled Data Scientist with deep expertise in time series forecasting, particularly in demand forecasting and customer lifecycle analytics (CLV). The ideal candidate will be proficient in Python or PySpark, have hands-on experience with tools like Prophet and ARIMA, and be comfortable working in Databricks environments. Familiarity with classic ML models and optimization techniques is a plus. Key Responsibilities • Develop, deploy, and maintain time series forecasting models (Prophet, ARIMA, etc.) for demand forecasting and customer behavior modeling. • Design and implement Customer Lifetime Value (CLV) models to drive customer retention and engagemen...

This position will be part of Sapiens Digital (Data Suite) division, for more information about it, click here: We are looking for an enthusiastic Data Scientist with a foundational understanding of data science principles and an interest in the insurance industry. The role involves working alongside senior data scientists to analyze data, build models, and generate insights. What youll do: Data Collection & Preprocessing Assist in gathering, cleaning, and preprocessing data from various sources, ensuring data quality and consistency. Conduct exploratory data analysis (EDA) to identify trends, patterns, and insights within the data. Model Development & Evaluation Building predictive models t...

Job Summary:We seek an organized and detail-oriented Sales Coordinator to support our sales team. The successful candidate will manage administrative tasks, coordinate sales activities, and ensure seamless communication between sales, customers, and internal teams. Key Responsibilities:1. Responsible for updating the Sales Force Software on a Daily Basis.2. Compiling the Goal Settings on a weekly and Monthly basis..3. Review non Performing Customers with the Respective Sales Teams and report those not Active beyond 15 days to the Management.4. Distribute Non Performing Customers to other Sales Representatives in consultation with the Management.5. Present a Simple Daily, Weekly, Monthly Sale...

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solutio...

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solutio...

Job Description: Retail Banking Domain Trainer Position: Retail Banking Domain Trainer Experience: 7+ years in International Retail Banking Role Type: Client-Facing, Full-Time Location: [Chennai ] Role Overview: We are seeking an accomplished Retail Banking Domain Trainer with at least 7+years of progressive and hands-on experience in the international retail banking sector. This position is also client-facing and requires exceptional communication skills, a comprehensive understanding of all facets of retail banking, and demonstrated capability in delivering engaging, impactful training to diverse audiences. Key Responsibilities: Design, develop, and deliver high-impact training programs on...

We're Hiring: Data Scientist Databricks & ML Deployment Expert Location: Mumbai Experience: 3-7 Years Apply Now! Are you passionate about deploying real-world machine learning solutions? We're looking for a versatile Data Scientist with deep expertise in Demand forecasting, Azure, Databricks, PySpark , Deployment , Classical ML and end-to-end ML deployment to drive impactful projects in the Retail and Automotive domains. What You will Do Develop scalable ML models (Regression, Classification, Clustering) Deliver advanced use cases like CLV modeling , Predictive Maintenance , and Time Series Forecasting Design and automate ML workflows on Databricks using PySpark Build and deploy APIs to serv...

Job Description: We're hiring a Customer Relationship Executive to handle client orders, track shipments, manage feedback, and monitor payment follow-ups. Youll play a key role in maintaining long-term customer satisfaction and operational excellence. Key Responsibilities: - Handle customer/distributor communication - Receive & track sales orders - Ensure timely dispatch and delivery - Follow up on pending payments - Conduct customer surveys - Follow up with inactive customers - Monitor and report customer behavior and satisfaction Requirements: - Minimum 5 year’s experience in customer support/sales admin - Bachelor's degree preferred - Strong MS Office and CRM skills - Excellent communicat...

Job Description: Customer Lifecycle Intern Job Title: Customer Lifecycle Intern Duration: [3 to 6 months] Department: Growth / CLM Stipend - Upto 20,000 About the Role Were looking for a passionate and detail-oriented Customer Lifecycle Intern to join our CLM team. In this role, you'll support customer engagement initiatives across the entire user journey — from onboarding to retention, reactivation, and loyalty. Key Responsibilities Assist in executing lifecycle marketing campaigns via channels like SMS, WhatsApp, push notifications, and in-app messages Support audience segmentation and journey mapping based on user behavior Analyze campaign performance (open rates, CTR, conversions) and su...