Associate Client Executive

About the company:

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

Link for our website: https://www.niit.com/mts/

Job Title:

Associate Client Executive

Job Summary :

A ACS is the single point of contact for interacting with customer, stakeholder, vendors for a defined region/ program. He/She would be responsible for coordinating and scheduling arrangements for delivery of training programs, events and workshops, including all logistical support. He/She is required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.

• Take complex programs and understand the need for customization from a stakeholder perspective.

• The key value to the business is it will reduce the need for Learning Manager’s time, as NIIT will undertake the administration.

• Develop effective relationships with the appropriate stakeholders, sharing updates and best practices, along with advice and guidance on continuous improvement and efficiencies for the service.

• Identify operational and service issues

• Good Communication in professional English, should be able to deal with senior stakeholders (e.g. VP Country chairs)

• Should be customer centric and customer service oriented

• Must have structured approach to manage overall work volume and, diligence in follow through the tasks to closure.

• Need to have Mind-set to work with problem and the ability to provide the solutions

• Prepares compliance Learner data by compiling and analyzing internal and external information.

• Act as the Go to person within the Business for anyone with queries regarding the Training requirements

• Supports other departments by collecting and coordinating learner tracker compliance data

• Effective reporting and documentation skills

• Escalate risks, issues or complaints to relevant departments when necessary

• Having a full understanding of the internal as well external organization

• Provide assistance to learner, vendors or other stakeholders on email, chat or telephonically

• Prepares learner compliance data by compiling and analyzing internal and external information

Experience and Skills :

• 3-4 years of experience in a corporate learning environment or performing event coordination services, vendor management for corporate clients.
• Should have an experience of interacting with different levels of customer stakeholders.
• Have an outgoing personality; be a good communicator with proficiency in organizing and decision making.
• Attention to detail; ability to work easily with others and being a team player are key skills.
• Ability to work independently in a flexible; organized and adaptable manner and be customer focused.
• Must be proactive, take initiative, and be able to trouble shoot and handle pressure.
• Should be open to work globally, different time zones, with willingness to work in shifts and weekends if required.
• Possess excellent written & verbal communication skills.
• Be proficient in Computer (MS Office, Excel; Power Point; SharePoint and CRM tools).

If interested please share your updated CV to mala.tg@niitmts.com

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.