Assoc Mgr Payroll Tax

Job Summary:
UKG is seeking a client-driven and highly energetic individual to join our Payroll Services Team. Payroll Services strives to deliver exceptional quality service while providing payroll processing, money movement, and tax services to our clients using the UKG Ready system. As part of the Ready Payroll Services Operations Team, the Associate Manager leads our team of tax professionals overseeing daily balancing and tax payment activities, timely preparation and remittance of tax returns, coupons, and amended tax returns for our client base, development and implementation of best practices and leadership of the tax department to ensure internal and external client satisfactionDuties and Responsibilities May Include:Develop strong relationships and alignment with our internal partnersEnsure that all daily team activities within the Payroll Services Tax Team are completed timely and accuratelyDrive effective quality assurance processes across teams to ensure compliance with all applicable regulations and positive client experienceGenerate operational metrics to provide visibility to team workload and support effective resource management and forecasting for growthDevelop, coach, and mentor team members on performance goals, team development, allocation of resources, and the establishment and adherence to policies, processes, and procedures.Establish clear roles and responsibilities with team members for maximum efficiency in collaborating with clients and with other internal business partnersChampion process improvement initiatives that enhance quality, service, and performanceAllocate resources to projects to optimize productivity and client satisfaction while driving opportunities for team and individual developmentProvide technical and supportive guidance to team members and assist the team to overcome obstacles.Support effective team management of Salesforce cases, assisting with client escalation concerns as neededManage multiple competing priorities with tight deadlines in a fast paced, ever-changing environmentManage projects in an organized, initiative-taking, and independent manner to meet all required time frames and commitmentsEstablish, measure, and evaluate performance objectives related to corporate goals that drive short- and long-term strategic initiatives that enhance the success of the businessWork with Senior Management to meet business goals and develop and monitor department budgetRequired Qualifications:Highly motivated and collaborativeManagement experienceStrong problem-solving and conflict-resolution skillsExcellent oral and written communication skillsExcellent customer service skillsProficient with Microsoft Office applications (Word, Excel, PowerPoint)Bachelors degree in business, Accounting, Finance, Computer Science or a related field or equivalent work experienceAbility to troubleshoot complex problems with tools and software team uses regularlyPrevious experience with US Payroll processing and/or Tax management productsOverall Experience should be around 8 to 125+ years of team leading or supervisory experience leadership rolePreferred Qualifications:5+ years experience leading teams with well-defined deliverablesProven ability to develop and mentor subordinatesComprehensive understanding of payroll processes, calculations, and complianceDemonstrated ability to develop and implement processes, procedures, and systemsExperience collaborating directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPointPrevious experience with Mastertax or similar tax processing softwareMust be proficient in Microsoft Office (Excel, Word, and PowerPoint)