Assistant Vice President, Insurance Claims Operations

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spread across 30+ countries, we are driven by curiosity, entrepreneurial agility, and the desire to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, empowers us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the role of Assistant Vice President, Insurance Claims Operations. We are looking for an individual with extensive domain expertise in P&C Insurance - Claims and a proven track record in managing service delivery for large operations. As the Assistant Vice President, your responsibilities will include: - Managing large P&C Claims operations efficiently - Being accountable for managing clients and internal stakeholders, and collaborating with them to successfully handle operational delivery - Driving the achievement and surpassing of all internal and customer key metrics - Planning and leading employee engagement, rewards, and recognition initiatives to enhance performance and reduce attrition - Developing staff through leadership competency assessments, promoting training and career planning, coaching for career development, and providing input into hiring decisions - Monitoring cluster performance against established standards, providing performance feedback on supervisors, and ensuring alignment of processes to minimize revenue loss by coordinating with other units - Ensuring compliance with department, business unit, and regulatory agency standards and practices - Cultivating a culture of continuous risk assessment, mitigation, and effective customer communication - Reviewing E2E metrics, identifying risks and opportunities, owning the standard process design and control environment - Driving transformation projects, including operations, digital asset implementation, standard methodologies framework, case studies, and benchmarking to enhance process efficiency and effectiveness - Building impactful customer relationships, improving Net Promoter Score, maintaining an existing book of business, and driving revenue growth Qualifications we are looking for: Minimum Qualifications / Skills: - Non-Technical Graduate - Relevant industry experience primarily in managing Insurance Claims operations Preferred Qualifications / Skills: - In-depth E2E understanding of P&C Claims - Previous experience in managing Claims + Underwriting functions and knowledge of Canadian Insurance will be advantageous - Excellent operating skills in people management, client management, and other operational frameworks - Exceptional verbal and written communication and presentation skills, including the ability to prepare and present independently and confidently to senior leadership within Genpact and client organizations - Proven track record of leveraging lean Six Sigma framework for continuous performance improvement - Sound knowledge of various digital technologies in the market, such as RPA, AI, NLP, and ML, with experience in implementing one or more of these technologies being a plus - Exposure to systematically evaluating business opportunities and an ambitious attitude to build on existing capabilities - Strong cross-functional collaboration skills If you believe you possess the qualifications and skills we are looking for, we encourage you to apply for the position of Assistant Vice President, Insurance Claims Operations.,