Assistant Vice President, Digital Employee Experience

Assistant Vice President, Digital Employee Experience

In this role, candidate will lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management.

Responsibilities

• Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.

• Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital

• Constantly work to find the opportunities to drive value beyond SLA's and contractual terms - hence be able to drive value share and Transformation opportunity

• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.

• Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model

• Review delivery of Customer Interaction Centre, Data Management & Operations, Talent Acquisition, Talent Management, Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management, reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation.

• Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations.

• Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.

• Actively work with client and internal team members in identifying and implementing the process standardizing, simplification and automation opportunities, and act as a mentor/support for the teams

Qualifications we seek in you!

Minimum Qualifications

• Bachelor in HR / B. Com/M. Com/ MBA HR with relevant years and HRO exp in hire to retire and with deep knowledge of onboarding, helpdesk & payroll

• Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to work collaboratively across diverse teams

• Preferred if candidate have end to end solution expertise and have completed client projects to perform due diligence with APAC clients

• Knowledge of workday and service now.

• Project Management knowledge and Transition Exposure - Should have transitioned large client's relationship seamlessly.

• Ability to lead and build teams with multiple internal partners.

• Ability to build client partnership and work in cross functional teams, especially with relationship and sales team

• Quality - Lean and six sigma knowledge and quality driven person

• Must demonstrate a high level of self-motivation, energy, and flexibility