Job
Description
Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose The person will be responsible for driving the entire cycle of development and management of digital platform, Designed for no operations, Customer Journey enhancements thereby ensuring smooth launch, market positioning and commercialization of the various product. Key Accountabilities Enabling digital initiatives in the consumer banking space; responsible for increasing the usage of platforms (mobile & web), Enablement of existing business, digital products cross sell and upsell enablement, enhancement of customer experience with proper control on fraud and risks. Complete responsibility for driving the entire cycle of development and management of digital platform, Designed for no operations, Customer Journey enhancements and ancillary product launches. Responsible for handling all audits, compliance, and regulatory requirements Requirements Prioritize builds which directly increase revenue Identify opportunities for reducing costs both build and run. Manage the build within the allocated budget Data tracking and reporting Identifying key areas of improvement in the CJ Build a culture to track both digital and financial metrics post product launch and drive next set of product changes based on data Migration of customers to digi platform and increase digital transaction adoption & penetration Transact Manage DFNO contact rates, in-app & playstore ratings Own the complete platform (Mobile & Internet Banking) end to end and track usage Ensure regular team huddles, cross-pollination of learning and best practices from one market to the other Create digital product experts within the team. Change culture stronger use of data to drive customer and financial impact Digital Value Capture : Improve monthly active chatbot users, Customer experience, ratio of thumbs up vs thumbs down as indicator of customer experience. Cost Saves servicing guided conversations Key customer journey & error messages revamp Intelligent Banking: deploy use cases with measurable targets Ecosystem - Open API extension to new partners and additional functionality, Wealth - Remittance, MF, Banca, RM Servicing, digital onboarding on digi platform Drive in-app engagement by building multiple in-app inventories, propositions and segment journey Enablers (Key Priorities): Platform performance and stakeholder management, reduce avg TAT of defect closures Champion agile process amongst product managers for better quality of output Evangelise feature changes & possibilities in country amongst all the teams. Manage key external stakeholders. Manage releases from CUG, LV, ISS clearance till app Go-live. Risk, Control and Compliance Goals- 100% timely reporting to regulatory authorities like RBI, IBA, etc. On time completion of NPA Lite/ ORR/ ROR Required Experience 7+ years of experience with a proven track record in the financial services and/or banks, ideally in digital channels space Education / Preferred Qualifications MBA from premier institute Core Competencies Results driven - possesses an ability to find solutions to difficult problems quickly and effectively Process orientation - ability to perform within existing systems and processes, while project managing for process improvement Interpersonal effectiveness and ability to influence - ability to interpret data and articulate to convince others Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals Multi-tasking - Ability to manage multiple complex projects at various stages of development simultaneously Technical Competencies Proven experience mobile and net banking product management with added exposure to core banking platform. Good grasp of the agile development environment. Strong analytical skills, creative, detail oriented, and solid problem-solving skills with a passion for new technologies Strong analytical acumen to translate data in to actionable trends and potential business ideas Work Relationship Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals DBS India - Culture & Behaviors Drive performance through Value Based Propositions Build pride and passion to protect, maintain and enhance DBS image and reputation Enhance knowledge base, build skill sets & develop competencies Invest in team building & motivation through ideation & innovation Execute at speed while maintaining error free operations Develop a passion for performance and grow the talent pool Maintain the highest standards of honesty and integrity
