Assistant Vice President - Broker Support

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Role Summary:

P&C Insurance Operations Leader

Key Responsibilities:

• Oversee broker support operations for a portfolio of US-based P&C Insurance clients (200–300 FTE span).
• Manage and enhance insurance support products and solutions, including underwriting and post-placement activities.
• Co-own client relationships along with account teams; engage with senior client executives and internal stakeholders.
• Lead product lifecycle management—from ideation and development to go-to-market execution.
• Respond to RFPs, contribute to solutioning, and support pre-sales efforts.
• Drive operational excellence, SLA adherence, and transformation initiatives.
• Build and mentor cross-functional teams to ensure delivery quality, retention, and growth.
• Monitor industry trends and integrate market intelligence into service offerings.

Candidate Profile:

• Experience:

  10–15+ years in P&C Insurance with strong exposure to commercial lines and brokerage operations.

• Expertise:

  Deep understanding of the full P&C lifecycle—quoting, placement, policy admin, endorsements, renewals, compliance, surplus lines, and more.

• Product & GTM:

  Proven experience in product management, GTM strategies, and client engagement.

• Stakeholder Management:

  Ability to interact with C-level executives and lead client relationships.

• Leadership:

  Experience managing 200–300 FTEs in insurance operations.

• Analytical Mindset:

  Comfortable with data-driven decision-making and problem-solving.

• Tools:

  Strong working knowledge of MS Office; familiarity with insurance tech platforms is a plus.

• Education:

  Bachelor’s degree required; insurance domain certifications are a plus.

Preferred Background:

• Prior experience in

  brokerage, binding authority, or underwriting support

  roles.
• Companies in the

  Insurance BPO/KPO or brokerage services

  space.
• Familiarity with US insurance market regulations, compliance, and distribution models.

Can you translate deep P&C insurance knowledge into scalable operational strategies and client solutions that shape the future of brokerage support?

If you're ready to lead from the front—balancing delivery, innovation, and market growth—this role could be your next big leap.