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Assistant - Technical Support Engineer

2 years

0 Lacs

Mumbai Maharashtra India

Posted:20 hours ago| Platform: Linkedin logo

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Skills Required

support compliance mdm vpn encryption triage engineering software macos networking security troubleshooting communication technology jira freshdesk zendesk

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities


  • Device Compliance & Setup: Ensure that all company issued devices meet company standards by installing and maintaining necessary tools such as MDM, XDR, VPN, and disk encryption software.
  • Ticket Triage & Resolution: Respond to technical tickets raised by customer support teams. This includes independently resolving queries when possible or assigning them to the relevant engineering team with appropriate context.
  • Internal Technical Support: Provide hands-on technical support to internal team members across departments, addressing hardware, software, and connectivity issues promptly.
  • Maintainance of all the E-Assets.


Key Requirements


  • Basic understanding of operating systems (Windows, macOS) and networking concepts
  • Familiarity with IT security tools (MDM, VPN, XDR)
  • Strong problem-solving and troubleshooting skills
  • Good communication and interpersonal abilities
  • Ability to prioritize tasks and work independently with minimal supervision


Preferred Qualifi cations


  • 1–2 years of experience in a technical support or IT helpdesk role
  • Bachelor’s degree or diploma in Computer Science, Information Technology, or a related fi eld
  • Experience with ticketing systems (e.g., Jira, Freshdesk, Zendesk) is a plus


Please send your applications to sudhanshu@cityflo.com or amey@cityflo.com

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