Assistant Teaching Operations Manager

British Council

5 - 14 years

7 - 16 Lacs

noida

Posted:6 days ago| Platform:

Apply

Skills Required

standard operating procedures resource management operations management customer service power bi machine learning excel tableau operations business process improvement service delivery relationship management compliance data visualization

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will work closely with the Teaching Operations Manager to ensure the smooth and efficient running of our online teaching operations. You will be instrumental in implementing standard operating procedures and contributing to performance targets across various service delivery areas. A key part of your responsibility will involve assisting in resource management, timetabling, and adjusting capacity in response to fluctuating demand, all while maintaining adherence to service level agreements with both internal and external stakeholders.
You will play a pivotal role in relationship management by supporting strong internal communication across departments such as Sales, Customer Service, and Tech/Product. You will also serve as a first point of contact for teachers on operational matters, ensuring they are kept informed and supported, and escalating more complex issues where necessary.
Your analytical skills will be critical in supporting data collection and reporting efforts that contribute to continuous business process improvement. You will assist in tracking key performance indicators and generating routine reports, offering preliminary insights and recommendations to management.
The successful candidate will also support commercial and financial management by ensuring the accuracy of timetabling and booking data, helping monitor student booking patterns, and uploading classes after obtaining appropriate approvals. An understanding of risk and compliance processes is essential, as you will be expected to follow all corporate protocols related to child protection, financial procedures, security, and anti-fraud policies.
We are looking for someone with advanced Microsoft Excel skills, ideally with a Microsoft Office Specialist Expert certification or equivalent training. Additional qualifications or courses in data visualisation (e.g., Power BI or Tableau), AI/machine learning, business intelligence, or statistics are highly desirable.
If you are passionate about education, operations, and data-driven decision-making, and you thrive in a collaborative, fast-paced environment, we invite you to apply for this opportunity to contribute to the success of British Council s global online English offer.

Qualification & Experience:

- Graduate

- 1 year of experience in similar role

More Jobs at British Council

IELTS Investigation Officer

Noida, Uttar Pradesh, India

90.0 - 90.0 yrs

Salary: Not disclosed

Trainer Finance

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Marketing Manager, English, India 1

Delhi, India

Experience: Not specified

Salary: Not disclosed

Team Leader - Operations

Noida, Uttar Pradesh, India

90.0 - 90.0 yrs

Salary: Not disclosed

Delivery Manager Operations - English & Exams

Noida, Uttar Pradesh, India

90.0 - 90.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Machine Learning Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.