Assistant / Senior Manager – Freight Forwarding (Customer Service & Pricing)

Assistant / Senior Manager – Freight Forwarding (Customer Service & Pricing)

Key Responsibilities

Customer Service & Operations

• Act as the primary point of contact for customers, managing inquiries, shipment updates, and issue resolutions.
• Oversee end-to-end documentation and coordination for import and export shipments (Air & Ocean).
• Liaise with shipping lines, airlines, transporters, and overseas agents to ensure seamless operations.
• Proactively track shipments and share timely updates.
• Ensure adherence to SOPs, service levels, and compliance standards.
• Handle escalations and resolve service-related challenges efficiently.
• Support account management by maintaining long-term client relationships.
• Prepare MIS reports and share operational insights with internal stakeholders.

Pricing & Commercials

• Manage pricing, quotation review, and finalization in collaboration with Sales and Account Management teams.
• Develop and maintain pricing tools, profitability models, and cost analyses.
• Lead RFQs and pricing projects, ensuring timely deliverables.
• Monitor market trends, input costs, and margin performance to optimize pricing decisions.
• Coordinate with vendors and internal teams to ensure competitive and accurate pricing.
• Present monthly pricing insights, trends, and recommendations to management.

Key Skills & Competencies

• Strong knowledge of

  Freight Forwarding operations (Air & Ocean, Import & Export)

  .
• Sound understanding of

  international shipping documentation, Incoterms, and customs clearance

  .
• Expertise in

  pricing, RFQ handling, and vendor management

  .
• Excellent communication, analytical, and negotiation skills.
• Proficiency in

  MS Office and freight forwarding/ERP systems

  .
• Customer-focused, adaptable, and capable of working under pressure.

Qualifications

• Graduate / Postgraduate in

  Logistics, Supply Chain, International Business, Commerce, or Finance

  .

• MBA – Finance

  preferred.
• 5–10 years of relevant experience in

  Freight Forwarding / Logistics

  , including exposure to

  Customer Service and Pricing

  .