Assistant Reservation Manager

Job Description

oversees the entire booking process at a hotel or similar establishment, ensuring efficiency, accuracy, and a smooth guest experience. They manage reservations, handle inquiries, confirm bookings, and resolve discrepancies, all while adhering to hotel policies and procedures. They also play a vital role in maximizing occupancy, optimizing revenue, and managing the reservations team. Key Responsibilities of a Reservations Manager: Managing the Reservation Process: This includes handling inquiries, confirming reservations, and resolving issues or discrepancies. Optimizing Revenue: Implementing pricing strategies, forecasting occupancy, and working with the revenue management team to maximize revenue. Team Management: Supervising and training reservations staff, ensuring they deliver excellent customer service. Maintaining Accuracy: Ensuring accurate information is entered into the booking system and that room inventory is maintained correctly. Customer Service: Providing exceptional customer service to all guests, both before and during their stay. Reporting: Preparing reports on reservation statistics, performance, and occupancy forecasts. Collaboration: Working closely with other departments like front office, housekeeping, and sales to coordinate room assignments and special requests. Compliance: Ensuring all reservation processes comply with hotel policies and procedures. Technology: Utilizing and maintaining various booking systems, including PMS (Property Management System) and online booking platforms. Special Guest Handling: Providing special attention and service to VIP guests and repeat guests. Monitoring and Analysis: Monitoring booking pace, identifying trends, and making recommendations to maximize revenue and occupancy. Skills and Qualifications: Excellent communication and customer service skills: Crucial for interacting with guests and resolving issues. Strong organizational skills: Essential for managing bookings, schedules, and staff. Proficiency in booking systems and PMS: Required for managing reservations and room inventory. Financial acumen: Necessary for understanding revenue management and pricing strategies. Leadership and team management skills: For supervising and training reservations staff. Problem-solving skills: For resolving guest issues and discrepancies. Experience in the hospitality industry: Preferred, as it provides a strong understanding of the role. A bachelor's degree in hotel management or a related field: Often preferred. Job Types: Full-time, Permanent Pay: From ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Schedule: Rotational shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 9495479400