Assistant Operations Manager

About Us: Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.

Key Responsibilities

• Operational Coordination: Assist in managing daily operations across service verticals - airport passenger assistance.
• Process Optimization: Identify and implement process improvements to promote efficiency, safety, and contactless service.
• Performance Monitoring: Track service delivery time, customer satisfaction, generate operational reports, and recommend enhancements.
• Team Leadership: Support staff training, scheduling, and performance reviews to build a responsive, high-performing team.
• Cross-Functional Liaison: Collaborate with internal teams and external partners to ensure seamless service execution.
• Quality & Compliance: Ensure adherence to company protocols, safety standards, and legal/regulatory guidelines across all operations.
• Customer Handling: Address escalations and feedback professionally to uphold MGS’s service excellence and customer-centric values.

Required Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
• 3–5 years of experience in airport ground handling / passenger services operations within Aviation, hospitality services
• Exceptional organizational and process-management skills.
• Strong leadership, communication, and interpersonal abilities.
• Proficient in MS Office and operations management tools.
• Analytical mindset with ability to manage multiple priorities in a dynamic environment.
• Team-oriented with a proactive, solution-focused attitude.
• Alignment with MGS’s values: customer-centricity, adherence to societal and legal norms, integrity, and trust.

Why Join Us?

• Work at the forefront of airport services across major Indian cities.
• Contribute meaningfully to enhancing travelers’ experiences.
• Grow professionally in a culture committed to excellence, innovation, and team development.
• Be part of a values-led organization that rewards performance and fosters long-term loyalty.

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Aviation: 3 years (Required)

Language:

• Kannada (Required)
• English (Required)

Work Location: In person