Role Purpose
UAM (User Access Management) Operational Support roleRoles and Responsibilities
- Supervise the team and ensure execution and delivery of services
- Support implementation of automated reporting for UAM managed services
- Provide periodic/on-demand reports to measure KPI & SLA, and overview of UAM activities
- Engage the team with regular knowledge sharing on latest updates and techniques
- Manage individual tasks, communicate progress to leadership, and ensure timely, high-quality delivery
- Responsible for queue monitoring, task assignment, quality monitoring, and escalation management
- Handle user requests, validation, reviews, and coordinate with customers/support teams
- Act as subject matter expert for continuous improvement methodologies in business processes
- Create and maintain tool-related documents, user guides, and prepare various reports
- Take end-to-end ownership to ensure access requests are implemented within SLA
Core Competencies, Knowledge, And Experience
- 4+ years of experience in IT Operations/User Access Management
- ITIL knowledge
- UAM overview
Must-Have Technical/Professional Qualifications
- 4+ years in IT Operations/User Access Management
- ITIL overview
- Knowledge of reporting tools: Power BI, Advanced Excel, Splunk
- Excellent written and verbal communication skills
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.#VOIS #BeUnrivalled #CreateTheFuture
About Vodafone
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
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