Assistant Manager Training

As a New Hire Training (NHT) Specialist, your role involves planning and executing structured NHT programs for outbound sales and inbound support teams. Your key responsibilities include: - Ensuring throughput targets and batch readiness metrics are consistently met. - Overseeing OJT batches, monitoring performance metrics (SPA/TSV), and coordinating with operations for batch handover. - Implementing interventions for underperforming batches to improve conversion readiness. - Identifying training needs from QA and performance reports and designing refresher and upskilling modules accordingly. - Conducting product and process updates in alignment with campaign changes or new launches. - Creating, reviewing, and upgrading training content, SOPs, and learning aids to ensure clarity, relevance, and engagement. - Delivering sessions focused on empathy, storytelling, objection handling, and persuasive donor engagement. - Working closely with Quality, Operations, and HR to align learning outcomes with business goals and employee development. - Maintaining training dashboards for throughput %, post-training performance, feedback scores, and improvement trends. This role requires you to have a strong background in training and development, excellent communication skills, and the ability to collaborate effectively with cross-functional teams. If there are any additional details about the company in the job description, they are not included in the provided text.,