Job
Description
Job Title: Metabolic Health Coach – Founding Team Experience Required: 4+ Years Location: Mumbai – Andheri West Employment Type: Full-time About the Company You are joining the founding team of a medical weight loss company offering a comprehensive program that combines GLP-1 medications , diagnostics , doctor consultations , and health coaching . We are targeting customers through both digital channels and corporate partnerships . This is an opportunity to help shape the future of obesity care in India through high-impact, protocol-driven intervention. About the Role We are looking for a compassionate, process-driven, and entrepreneurial Health Coach who will not only deliver coaching but also own the end-to-end customer journey —from the point a lead is generated to ensuring the customer gets results, stays on the program, and refers others. You will be responsible for: Designing and managing the sales process from lead capture to conversion Ensuring high-quality program delivery and customer retention over a 6-month+ journey Building and onboarding the wider team of coaches, doctors, and vendors This role combines hands-on coaching, customer success, and operational management and is ideal for someone who thrives in a startup environment and wants to be part of a purpose-led healthcare movement. Key Responsibilities 1. Sales Process (Lead Conversion) Design a workflow to ensure every lead is followed up promptly and efficiently. Own the lead funnel and coordinate: Timely intro calls Diagnostics scheduling and completion Doctor consultations Post-doctor follow-up sales calls to drive conversion Use CRM tools (e.g., HubSpot, Zoho) to track and optimize lead status. Build SOPs to ensure no lead is lost and that team performance is tracked against KPIs. 2. Program Delivery & Retention (Post-Payment 6 Months) Design and implement an onboarding journey for paying customers with clear SOPs and protocols. Ensure delivery of all key touchpoints such as: Medication reminders Health coach follow-ups Regular progress tracking Monthly review sessions with doctors/nutritionists Use tools (e.g., WhatsApp, Healthie, Google Sheets, or custom dashboards) to: Track medication adherence and weight loss progress Identify at-risk users likely to drop out Intervene proactively to drive outcomes and satisfaction Develop a system to encourage referrals and testimonials from satisfied customers. 3. Team Building (Hiring & Onboarding) Create a hiring and onboarding plan for: Health Coaches : empathetic, structured, results-driven individuals Doctor Partners : obesity medicine-friendly, willing to adopt new protocols Pharmacy Partners / Vendors : reliable, compliant, tech-enabled Build onboarding toolkits and SOPs to align all partners with the program quickly. Set up regular quality checks and feedback loops to track performance and ensure excellence. 4. Health Coaching (Direct Delivery) Conduct one-on-one and group coaching sessions (virtual or in-person). Provide behavior-change counseling on nutrition, exercise, medication adherence, and mindset. Maintain accurate notes and ensure clinical documentation is up-to-date. Collaborate with the medical and operations teams to deliver a seamless customer experience. Required Skills & Qualifications Bachelor’s degree in Health Sciences, Nutrition, Psychology, or a related field Certified Health Coach (ACE, NBHWC, or equivalent) Minimum 4 years of experience in health/wellness coaching Strong communication, persuasion, and relationship-building skills Tech-savvy and familiar with CRM, tracking tools, and patient engagement platforms Highly organized, detail-oriented, and driven by customer success Preferred Experience in managing sales funnels and customer journeys Background in corporate wellness or digital health startups Exposure to obesity, diabetes, or chronic disease management programs Multilingual capabilities
