Assistant Manager

As a Technical Support Manager at our company, you will be responsible for overseeing daily operations, ensuring efficient resolution of customer inquiries and issues, and driving continuous improvement in service delivery. You will work with a team of technical support representatives, providing guidance, support, and feedback to ensure optimal performance. Handling customer inquiries and issues through calls and emails, you will utilize your expertise to provide timely and accurate resolutions. Your key responsibilities will include: - Developing a deep understanding of our company's products, services, and systems to effectively address customer concerns and provide appropriate solutions. - Collaborating with cross-functional teams, including Design and Purchase, Logistic, to identify and resolve complex technical issues. - Continuously improving customer support processes and procedures to enhance efficiency and customer satisfaction. - Staying up-to-date with industry trends and advancements, keeping abreast of new technologies and best practices in technical support. - Training and onboarding new technical support team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles. - Analyzing support required and customer feedback to identify recurring issues and proactively address them. We are looking for candidates who possess: - A Bachelor's degree in Mechanical Engineering. - Working experience of 5-8 years, with at least 1 year in the similar Elevator or similar Industry. - Excellent verbal and written communication skills to interact with customers and team members. - Strong analytical and problem-solving abilities to resolve complex issues. - A commitment to delivering exceptional customer service. If you choose to pursue this opportunity with us, you can expect: - Health and Safety: We maintain the highest standards and offer a wide range of health promotion and healthcare activities. - Compensation: Fair working conditions and competitive compensation. - Collaboration and Diversity: Collegiality is of huge importance, and we treat everyone with respect and appreciation. To apply for this position, please send your CV to HR@tkelevator.com. If you wish to proceed, kindly share the following details: - Current Annual CTC: Fixed and Variable - Expected CTC - Total Years of Experience - Notice Period - Reason for change - Permanent address - Local address We look forward to potentially having you join our team and contribute to our mission of delivering exceptional customer support in the technical industry.,