Assistant Manager - Service

Role & responsibilities Operation: Will be heading end to end service operations for Coffee Day Global including Caf Coffee Day and Coffee Day Beverages (Vending machines) for entire state Will be handling team for end to end Cafes maintenance & renovation including all Caf equipment like ice cube mc, deep freezer, pastry cooler, refrigerator, and all type of AC 1 TR to 11 TR • Asst. Manager/ Manager Service Coffee Day Global Ltd (CCD & Vending) Responsible for complete breakdown & preventive maintenance activities for Coffee Day vending machines installed at client sites. Negotiate with vendors for R&M issues like- Plumbing, Carpentry, Glazing, Aluminum, fabrication, shutter work etc., for best lowest rates and the work quality Coordinate with SCM team for equipment certification and liquidation as per requirement. Adherence of TAT as per SOP Data collection of machine nos. Controlling cost, allocating resources as per priorities and company requirements. Responsible for Machines and Spares planning Monitoring all Service Activities for the assigned states Preferred candidate profile B.Tech with at least 5 years of experience in Service & maintenance operations. Exposure to service of Refrigeration/ Air Conditioning products will be an added advantage Should have exposure to team handling of Field technicians/ Field Engineers Must be strong in vendors management Good communication skill Should be Commercially savvy Knowledge, Skills & Abilities: Knowledge: Lead team towards achieving customer satisfaction To maintain adherence to SOP Handling all technical issues within the said TAT Help resolve problems through technical & non-technical insights Skills: Good Leadership and Team management skills Good analytical & problem-solving skills Effective Verbal & written communication skill Spares & Inventory Management Good computer knowledge to understand and run service software