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Assistant Manager - Risk Containment Unit

Assistant Manager - Risk Containment Unit

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Bajaj Finance

1 - 2 years

3 - 6 Lacs

alwar india

Posted:1 day ago| Platform:

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Skills Required

sql root cause analysis customer service automation power bi finance tools risk data it management reporting analytics back end sales customer experience education business processes operations business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assistant Manager - Risk Containment Unit
Job Purpose
To perform daily fraud monitoring and tracking, and assist the reporting manager in setting up various processes with the objective of achieving zero fraud exposure. Duties and Responsibilities

Conduct analytics for monitoring suspect transactions.

Report findings within timelines to senior management.

Investigate and perform root cause analysis of fraud/dispute cases.

Analyze direct fraud trends and take/investigate actions to limit risks.

Minimize fraud losses to ensure robust portfolio health by managing the central RCU shop end-to-end.

Ensure fraud loss metrics meet targets decided by management.

Own field fraud management processes via a central lead team, coordinating with the field team, including closure of cases within defined TAT and ensuring quality field investigation reports.

Review and track location visits by location RCU Managers.

Support field team with relevant triggers from central monitoring for investigation and track cases for closure.

Drive continuous improvement in RCU processes by working with the centralized back-end team to increase fraud detection rates.

Ensure proper handholding on all automation processes and RCU projects; continuously improve TAT.

Ensure error-free dashboards are circulated within defined periods.

Propose changes and suggestions in credit policy (location-wise) as required.

Drive all internal processes to ensure timely reporting of suspected frauds and prevent fraud before loan disbursal to minimize loss.

Major Challenges

Understand various processes and prepare data reports/dashboards.

Prepare daily/weekly/monthly fraud monitoring reports to minimize fraud.

Coordinate with RCU Field team (Rural + Urban) to ensure field investigation is completed within defined timeframes.

Decisions

Propose new strategy for field and HO teams to prevent malpractice.

Propose changes in system and daily reporting to benefit the RCU unit.

Introduce new technology or methods to control fraud.

Interactions
Internal Clients

Risk Team: To understand and align on policy changes and ascertain impact.

Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trends or complaints related to fraud.

Business: To align RCU controls that directly impact business processes, including cost, TAT, or customer experience.

External Clients

Vendors & Channel Partners: Connect especially with business channel partners on fraud awareness, provide training, and for investigation purposes.

Required Qualifications and Experience
Educational Qualifications

Minimum QualificationGraduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)

Work Experience

At least 1-2 years of experience in a similar industry.

Good knowledge of Excel and tools like Power BI/SQL.

Good knowledge of finance business.

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Assistant Manager - Risk Containment Unit