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Bajaj Finance
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Assistant Manager - Risk Containment Unit

Assistant Manager - Risk Containment Unit

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Bajaj Finance

1 - 2 years

3 - 6 Lacs

kota india

Posted:1 day ago| Platform:

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Skills Required

sql root cause analysis customer service automation power bi finance tools risk data it management reporting analytics back end sales customer experience education business processes operations business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assistant Manager - Risk Containment Unit
Job Purpose
This position is open with Bajaj Finance Ltd.

To perform daily fraud monitoring and tracking, and assist the reporting manager in setting up various processes with the objective of achieving zero fraud exposure.

Duties and Responsibilities
Principal Accountabilities

Analytics for monitoring suspect transactions.

Reporting findings within timelines to senior management.

Investigation and root cause analysis of fraud/dispute cases.

Analysis of direct fraud trends and taking action to limit risks.

Minimizing fraud losses to ensure robust portfolio health by managing the central RCU shop end-to-end.

Achieving fraud loss metrics as per targets set by management.

Owning field fraud management processes through a central lead team, in coordination with the field team, ensuring closure of cases within defined TAT and quality field investigation reports.

Reviewing and tracking location visits by location RCU Managers.

Supporting the field team with relevant triggers received from central monitoring for investigation and tracking case closures.

Continuously improving RCU processes with the centralized back-end team to increase fraud catch rate.

Ensuring proper handholding on all automation processes and RCU projects, with continuous improvement on TAT.

Circulating error-free dashboards within the defined period.

Proposing changes and suggestions in credit policy on a location-wise basis as required.

Driving all internal processes to ensure timely reporting of suspected frauds and catching fraud before loan disbursal to minimize losses.

Major Challenges

Understanding various processes and preparing data reports/dashboards.

Preparing daily, weekly, and monthly fraud monitoring reports to minimize fraud.

Coordinating within the RCU Field team (Rural + Urban) to ensure field investigations are completed within the defined time.

Decisions

Proposing new strategies for field and HO teams to prevent malpractice.

Proposing changes in system and daily reporting to benefit the RCU unit.

Introducing new technology or methods to control fraud.

Interactions Internal Clients:

Risk TeamTo understand and align on policy changes and ascertain impact.

Customer Service, Product and Sales TeamsTo understand market challenges and recent fraud trends or complaints related to fraud.

BusinessTo align on RCU controls that directly impact business processes, including cost, TAT, or customer experience.

External Clients:

Vendors & Channel PartnersEngaging with business channel partners on fraud awareness, providing training, and for investigative purposes.

Required Qualifications and Experience
Skills and Knowledge

Educational Qualifications: Minimum qualificationGraduation (BE/BTech/MCA, MBA (IT/Operations) preferred).

Work Experience: At least 1-2 years of experience in a similar industry.

Good knowledge of Excel and tools like Power BI or SQL.

Strong understanding of finance business.

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Assistant Manager - Risk Containment Unit