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Fairmont Hotels & Resorts
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Assistant Manager - Reservations - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

Assistant Manager - Reservations - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

Fairmont Hotels & Resorts

0 years

0 Lacs

mumbai metropolitan region

Posted:1 week ago| Platform:

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Skills Required

portfolio service leadership sustainability inventory management training coaching support optimization upselling compliance pricing strategies reports data audit

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Operational Duties

Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
Monitor room availability, rates, and inventory across all distribution channels
Ensure correct application of rate codes, packages, and promotions
Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
Handle complex reservations, VIP bookings, and group allocations

Team Supervision

Assist in training, coaching, and motivating reservation staff
Monitor staff performance and ensure adherence to SOPs
Prepare duty rosters and support manpower planning
Act as department-in-charge in the absence of the Reservations Manager

Revenue & Yield Support

Support revenue optimization by upselling rooms and services
Ensure compliance with pricing strategies and revenue policies
Track pick-up reports, forecasts, and booking trends
Assist in analyzing reservation data and preparing reports

Guest Service & Quality

Handle guest queries, complaints, and special requests professionally
Ensure high standards of service and brand compliance
Maintain guest profiles and ensure accurate data entry in the system

Administrative Responsibilities

Prepare daily, weekly, and monthly reservation reports
Maintain records, logs, and departmental documentation
Ensure compliance with audit, payment, and cancellation policies

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Fairmont Hotels & Resorts

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Assistant Manager - Reservations - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

Fairmont Hotels & Resorts

mumbai metropolitan region

Assistant Manager - Reservations - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

Fairmont Hotels & Resorts

mumbai metropolitan region

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Assistant Manager - Reservations - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel