Assistant Manager – Presales & Technical

Job Role: Assistant Manager – Presales & TechnicalDepartment: Enterprise / AV / Network / IT Sales Reports To: Business Head Dotted Line Reporting: Branch/Regional Manager Job Purpose (Short)Understand customer requirements and prepare suitable technical solutions, presentations, BOQs, and SOWs. Provide POC, installation, configuration, and onsite technical support. Handle warranty/post-warranty support and RMA coordination with OEMs. Prepare technical documents for tenders/projects and ensure timely reporting. Ensure compliance, process adherence, and support organizational transformation. Key Responsibilities (Short)1. PeopleIdentify skill gaps and arrange training for self/team. Take required certifications. Mentor team members and support retention. 2. PresalesSupport sales team in client meetings. Identify and qualify leads. Design techno-commercial solutions (BOQ, TS, SOW, diagrams, PPTs). Conduct competitive analysis and validate technical compliance. Engage with OEMs/partners for product updates and support. 3. Operations & ExecutionImplement solutions as per scope and timelines. Ensure successful installation, configuration, and project completion. Provide technical troubleshooting and warranty/post-warranty support. Coordinate RMA with OEMs and collect completion certificates. 4. Communication & ProcessesParticipate in review meetings. Ensure cross-functional communication. Follow all organizational processes and support SAP adoption. Experience & Education (Short)BE/BSc/MCA with certifications like CCNA/CCNP, NSE (Firewalls). 5+ years in Presales & Technical (Networking). Strong knowledge of switching, routing, firewalls, L3 networking. Experience in IP surveillance, cybersecurity, technical presentations, and project execution. Experience handling technical teams.