Customer Care Executive

0 - 31 years

3 - 4 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Tech Mahindra is hiring experienced International Inbound Voice professionals for our Hyderabad location. The role involves handling inbound customer calls, primarily focused on billing-related queries, and delivering outstanding customer service. Roles and ResponsibilitiesHandle international inbound customer calls and provide prompt, accurate, and professional assistance. Address billing-related queries using problem-solving methods and offer clear, concise explanations. Respond to customer inquiries regarding services, billing cycles, due dates, recurring charges, prorated charges, autopay, surcharges, and taxes. Actively listen to customer concerns, understand their needs, and provide appropriate resolutions. Document all customer interactions accurately in the CRM system. Collaborate with internal teams to resolve complex issues efficiently. Maintain a high standard of customer satisfaction by delivering service with empathy, clarity, and professionalism. Manage tough customer interactions with patience while ensuring timely resolution. Work effectively in a fast-paced, 24/7 rotational shift environment.

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