Assistant Manager - ORM

4 - 5 years

6 - 7 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

This role is responsible for being the voice of the brand on social media. The tasks include responding to user queries/complaints, engaging with the brand fans, writing creative content for social media, and monitoring & tagging online conversations. This opportunity will provide a platform to work with the world’s No. 1 Airhostess Training Institute, Frankfinn.

Roles and Responsibilities
  • Involves tracking conversations around the brand and managing social media escalations
  • Promptly respond to negative comments, and feedback, redressing complaints within specified turn-around time thus making the user journey with the brand worthwhile.
  • Connect, converse, and engage with the target audience on digital platforms across, on behalf of the brand
  • Understand search engine behavior, social media, forums, blogs, ratings, and reviews, etc
  • Write Creative Content for social media platforms & portals like Quora & website.
  • Research online to find out all the negative keywords associated with a brand or individual

and publish positive content that can then neutralize the effect of the former.

  • Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g.

social media, search engines, blogs & social communities, consumer forums, etc.

  • Coordinate/create monthly performance review report and recommendations
  • Strategizing & posting content on social media
  • Updated with social media trends.

Skills

  • Strong written and verbal communication skills
  • Proficient in English & content writing
  • Analytical bend of mind
  • Good knowledge of Social Media platforms & interest in content creation
  • Must be self-driven and creative
  • Hands on experience on social analytics and social listening tools
  • Content development and management expertise is required
  • Keen learner

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