Assistant Manager - Operations

8 years

0 Lacs

Posted:18 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location: Bhayandar | Experience: 8+ Years | Qualification: GraduateAre you a results-driven operations leader with a passion for team performance and customer experience? Join us as an Assistant Manager Operations and help drive excellence in our voice process function.

Key Responsibilities

Lead and manage voice process executives and team leadersMonitor KPIs, analyze performance data, and implement improvement strategiesDrive outbound sales performanceEnsure compliance with quality standards and company policiesConduct and present Weekly/Monthly Business Reviews (WBR/MBR)Manage client communication and escalations

What Were Looking For

We require someone who has experience in handling an inbound center (Preferably a 7 day working process with more than 9 hours of daily operational window) has knowledge of all the Inbound core KPIs with some sales experience.8+ years in voice process operations (2+ years in a supervisory role)BPO or insurance industry background preferredStrong leadership, communication, and analytical skillsProficient in MS Office CRM systemsInterested?Send your resume to minakshi.shettigar@epicentertechnology.comalong with the following detailsTotal Experience (On paper AM exp):-Current CTC:-Expected CTC:-Notice Period:-Location:-This job is provided by Shine.com

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