Assistant Manager - Operations

Role & responsibilities

• Coordinate end-to-end academic and administrative activities to ensure smooth programme delivery in alignment with the Academic Calendar.
• Manage all semester operations, including admissions finalisation, registration, course offerings, LMS access, timetable publication, and academic communication.
• Prepare and submit academic reports (attendance, assessments, exam summaries, results updates) to all stakeholders within defined timelines.
• Maintain accurate student and programme records across internal systems, coordinating effectively with Faculty, Operations, Sales, Business Development, Marketing, Internal Quality Assurance, and Finance & Accounts teams.
• Serve as the primary operations liaison for assigned corporate partners and students, ensuring clear communication, timely resolution of queries, and high levels of partner satisfaction.
• Participate in weekly review meetings to share updates, insights, operational risks, and progress on programme deliverables.
• Collect, validate, and update programme health metrics in the central repository with accuracy and regularity.
• Collaborate with Faculty Mentors to prepare and publish semester calendars and ensure adherence to academic schedules.
• Communicate semester milestones (orientation, registration, lecture session schedules, assessments, results, etc.) to students and partner organisations in a timely and structured manner.
• Manage faculty, learning facilitator, and teaching assistant assignments and onboarding through the portal, including issuance of offer letters and engagement documentation
• Coordinate with the Examinations Cell and service providers to plan and conduct assessments and examinations as per schedule.
• Manage hall ticket issuance, exam centre allocation, and exception handling for students and partner organisations.
• Assign evaluators, monitor evaluation progress, and ensure timely submission of grades.
• Ensure accurate documentation, scheduling, and timely execution of all operational tasks for assigned programmes.
• Maintain high standards of operational efficiency through proactive coordination and continuous process improvement.
• Prepare MIS reports, trackers, and operational dashboards as required

Preferred candidate profile

• Graduate in any discipline (Postgraduate preferred).
• 4 to 9 years of post-qualification experience in education operations and administration within universities, training organizations, test preparation, or skill development companies
• Strong operational planning and process management skills.
• Excellent communication and stakeholder relationship management.
• Data-driven decision-making ability and proficiency in MS Excel, Google Sheets, and MIS tools.
• Strong problem-solving, analytical, and execution focus.
• Customer service orientation with effective grievance handling capability.
• Vendor and partner coordination skills.
• Ability to work collaboratively with cross-functional and geographically distributed teams.