Assistant Manager - Operations

The role of Assistant Manager - Operations in the Forex department at Mumbai Head Office involves providing day-to-day support to branches and other departments under the guidance of the Head of Operations. The candidate must have experience in ADII operations and ensure that operational policies and procedures are adhered to in both branches and the department. It is essential to supervise the workflow in the department and branches to guarantee that daily tasks are carried out efficiently. Responsibilities include supervising team members and branches to ensure tasks are completed effectively, providing customer service support, maintaining operational excellence by ensuring accurate records and escalating policy violations, identifying system-related issues and coordinating with IT, monitoring branch activities, training staff for operational efficiency, and working towards upgrading internal audit ratings. The role also involves fostering teamwork within the department, liaising with other functional areas for problem resolution, and contributing to organizational goals. The ideal candidate for this role should possess excellent mathematical skills, be fluent in English with strong communication abilities, exhibit strong customer service skills, have basic PC skills including intermediate knowledge of MS Office, demonstrate strict work ethics and a professional appearance, be self-motivated with high levels of energy, and have excellent organization and negotiation skills. If you are interested in this position, please contact us at hr@bfcforex.com.,