The role of Assistant Manager - Operations in the Forex department at Mumbai Head Office involves providing day-to-day support to branches and other departments under the guidance of the Head of Operations. The candidate must have experience in ADII operations and ensure that operational policies and procedures are adhered to in both branches and the department. It is essential to supervise the workflow in the department and branches to guarantee that daily tasks are carried out efficiently. Responsibilities include supervising team members and branches to ensure tasks are completed effectively, providing customer service support, maintaining operational excellence by ensuring accurate records and escalating policy violations, identifying system-related issues and coordinating with IT, monitoring branch activities, training staff for operational efficiency, and working towards upgrading internal audit ratings. The role also involves fostering teamwork within the department, liaising with other functional areas for problem resolution, and contributing to organizational goals. The ideal candidate for this role should possess excellent mathematical skills, be fluent in English with strong communication abilities, exhibit strong customer service skills, have basic PC skills including intermediate knowledge of MS Office, demonstrate strict work ethics and a professional appearance, be self-motivated with high levels of energy, and have excellent organization and negotiation skills. If you are interested in this position, please contact us at hr@bfcforex.com.,
The Branch Manager will be responsible for achieving sales targets, providing customer service, and ensuring all operational policies and procedures are followed. You will be accountable for providing foreign exchange services, including Retail business from all segments such as remittances and foreign banknotes services to BFC Forex retail customers and wholesale customers. Your primary focus will be to maintain a high standard of customer service while ensuring company procedures and controls are adhered to at all times. Additionally, you will demonstrate leadership by supporting branch staff, assisting in their training, knowledge transfer, and personal development. Your Responsibilities - Achieve the Branch Monthly, Quarterly, and Annual Corporate Sales and Revenue targets as per the Company Business Plan. - Acquire new customers across all segments, with a focus on corporates, money changers, banks, and HNI clients. - Ensure customer satisfaction and client retention. - Manage and monitor end-of-day cash balancing at the branch. - Optimize currency and fund utilization without compromising customer service. - Ensure timely deposit of all cheques/demand drafts held with the branch for fund realization. - Conduct routine checks on all tills to ensure system and physical cash amounts align. - Report any discrepancies on the tills to the Head Office promptly. - Collect all KYC documents and adhere to AML Guidelines at the branch. - Ensure cross-selling of all products by branch staff, including Money transfer, Remittances, Travel cards, and Travel insurance. - Accompany the Regional/Area Manager/Corporate Sales Manager on visits to local businesses to attract new corporate customers. - Identify opportunities to enhance branch efficiency and service delivery. People Management - Manage branch staff following company policies and procedures. - Monitor staff performance, identify training and development needs, and ensure continual staff development. - Collaborate with Regional/Area Manager/HR to develop a manpower plan and maintain proper staffing levels. - Serve as a key resource and liaison to other functional areas within the Company, fostering productive cross-functional relationships. About You - Graduate. - Strong communication and arithmetic skills. - Excellent customer service skills. - Proficient in computer usage. - Well-presented. - Self-motivated with high levels of drive and energy. - Strong organization and negotiation skills. Contact us at hr@bfcforex.com,