Assistant Manager

NCR Atleos

2 - 6 years

4 - 8 Lacs

mumbai hyderabad

Posted:1 week ago| Platform:

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Skills Required

training customer satisfaction finance query workflow customer support customer service customer complaints operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers and vendors all time.
Day to day follow up for new ES installation, Reinstallation and Deinstallation request if any.
Acknowledging and resolving customer complaints timely.
Communicating with customers through various channels.
Knowing our products inside and out so that you can answer questions.
Taking prompt action on customer query & the incidents as per standard process.
Keeping records of customer interactions, transactions, comments and complaints as per standard process
Communicating and coordinating with colleagues as necessary.
Ensure to follow all compliances related to workflow.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

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