Assistant Manager/ Manager - Americas Client Referential

Resource will be a part of the Reference Data team within CEFS Operations.

Responsibilities

1 Ensure correct alignment and allocation of resources across regions.

2 Ensure all tasks/activities re processed as per SLA.

3 Work with global regional partners to discuss and resolve challenges if any.

4 Develop good cohesive relationship.

5 Participating in change management process including user acceptance testing.

6 Review the procedure documents on periodic basis and guide the team to develop documents pertaining to ne function.

7 Maintain a good control environment adhering to the procedure and ensure that the team operates within the guidelines.

8 Continuous review of RCSA and ensure all controls are executed.

9 Interpersonal, influencing & stakeholder management skills.

10 Exceptional attention to details.

1 Provide a production and a quality of service towards multiple Business lines/functions and in turn to

External customers.

2 Active participation in regular review of operational procedural changes /requirements during processing

function / staff meetings.

3 Active participation in Projects / System Changes / UAT / new system implementation when required.

4 Contribute to develop & propose ideas for a better partnership with Business and On-shore

5 Prepare MIS/KPI reports as and when required or requested by stakeholders.

6 Interact regularly with team members and team and provide regular feedback.

7 Drive Transformation initiatives.

1 Team player

2 Result oriented
3 Strong Analytical skills

4 Ability to Multi- Task & work on tight deadlines
5 Dedication and committed

6 Good communication skills both written and Verbal

7 Domain Knowledge

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Adaptability

Transversal Skills:

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Education Level:

Bachelor Degree or equivalent