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Assistant Manager Inbound

1 - 3 years

3 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Tamil, Hindi, Telugu, Malayalam, Kannada
  • CTC : 4.2 LPA
    Job Description :
    • Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background.
    • Should have knowledge about Dialer/ APR reports/ Shrinkage control.
    • Experience in Inbound Call center management is required.
    • Proficient in MS Office and call center equipment/software programs.
    Candidate Profile :
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
    • Assume responsibility of budgeting and tracking expenses.
    • Hire, coach and provide training to personnel to maintain high customer service standards.
    • Prepare & share reports to Client & Top management.
    • Should be well aware of Inbound call centre KPIs.
    • Capacity to handle multiple processes and effective client management.
    Contact Details :
    • 99406 60776
    • 79041 91752
    • 98840 33533
    Immediate Joiners preferred

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    Imarque Solutions
    Imarque Solutions

    Information Technology and Services

    San Francisco

    50-200 Employees

    43 Jobs

      Key People

    • John Doe

      CEO
    • Jane Smith

      CTO

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