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Imarque Solutions Private Limited
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Assistant Manager Inbound

Assistant Manager Inbound

Imarque Solutions Private Limited

5 - 10 years

|

0 - 8 Lacs

chennai tamil nadu india

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

call center operation customer support operations resource planning

Work Mode

On-site

Job Type

Full Time

Job Description

Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background.
Should have knowledge about Dialer/ APR reports/ Shrinkage control.
Experience in Inbound Call center management is required.
Proficient in MS Office and call center equipment/software programs.

Candidate Profile :

Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses.
Hire, coach and provide training to personnel to maintain high customer service standards.
Prepare & share reports to Client & Top management.
Should be well aware of Inbound call centre KPIs.
Capacity to handle multiple processes and effective client management

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Imarque Solutions Private Limited

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